Should I choose Coveo - AI-Powered Search & Recommendations for Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

Coveo - AI-Powered Search & Recommendations for Salesforce holds the higher average rating (5.0★ vs 2.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Coveo - AI-Powered Search & Recommendations for Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

Both apps are one-click installs from the Salesforce AppExchange. Coveo - AI-Powered Search & Recommendations for Salesforce has the deeper published review base (62 vs 17), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Coveo - AI-Powered Search & Recommendations for Salesforce typically suits early-stage and growth-mode teams based on its published review base (62 reviews). Salesforce Case Deflection Reporting Package for Lightning Communities typically suits early-stage and growth-mode teams based on its published review base (17 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Coveo - AI-Powered Search & Recommendations for Salesforce and Salesforce Case Deflection Reporting Package for Lightning Communities?

Migration support varies by app and category. Coveo - AI-Powered Search & Recommendations for Salesforce and Salesforce Case Deflection Reporting Package for Lightning Communities both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce Case Deflection Reporting Package for Lightning Communities" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Coveo - AI-Powered vs Salesforce Case — Salesforce

Salesforce Case Deflection Reporting Package for Lightning Communities vs Coveo - AI-Powered Search & Recommendations for Salesforce

Side-by-side comparison · 24 data points

Salesforce Case Deflection Reporting Package for Lightning Communities

2.6·17reviews

Get insight into how well the Contact Support Form and Case Deflection components actually deflect cases from being created in your Lightning sites and communities. Note: Deflections by guest users aren't currently included. Check back for updates!

salesforcefree

Change

1. Listing metadata

Field-level data

	Coveo - AI-Powered Search & Recommendations for Salesforce	Salesforce Case Deflection Reporting Package for Lightning Communities
Tagline	“With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.”178 chars	“Get insight into how well the Contact Support Form and Case Deflection components actually deflect cases from being created in your Lightning sites and communities. Note: Deflections by guest users aren't currently included. Check back for updates!”249 chars
Description	1104 / 2000 chars55% used	639 / 2000 chars32% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Coveo	Salesforce Labs

At a glance

8 metrics · auto-computed

Feature comparison between Coveo - AI-Powered Search & Recommendations for Salesforce and Salesforce Case Deflection Reporting Package for Lightning Communities
Metric	Coveo - AI-Powered Search & Recommendations for Salesforce	Salesforce Case Deflection Reporting Package for Lightning Communities
Rating	★ 5.0 ★	2.6 ★
Total reviews	★ 62	17
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 3	1
Languages	16 supported	1 supported
Listed since	Feb 2013	Jun 2018

Listed	February 20, 2013	June 27, 2018

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Coveo - AI-Powered Search & Recommendations for Salesforce	Salesforce Case Deflection Reporting Package for Lightning Communities
answers	#1	Not ranked
content	#2	Not ranked
salesforce commerce cloud	#2	Not ranked
case data install	Not ranked	#6
your case data	Not ranked	#8

6. App details

Long-form description · keyword frequency

Coveo - AI-Powered Search & Recommendations for Salesforce

Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.

Top keywords

coveo5×3.65%
content4×2.92%
ai-powered3×2.19%
answering3×2.19%
generative3×2.19%
generative answering3×2.19%
agents2×1.46%
ai-powered search2×1.46%
automatically2×1.46%
automatically boost2×1.46%
boost2×1.46%
contextual2×1.46%

Salesforce Case Deflection Reporting Package for Lightning Communities

When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports. - Discussions with the Most Deflections - Articles with Unsuccessful Deflections - Discussions w/ Unsuccessful Deflections - Overall Case Deflection - Articles with the Most Deflections - Discussions with Potential Deflections - Most Helpful Articles - Most Helpful Discussions - Articles with Potential Deflections

Top keywords

deflections6×6.38%
articles4×4.26%
case4×4.26%
case deflection4×4.26%
deflection4×4.26%
discussions4×4.26%
communities2×2.13%
dashboard2×2.13%
deflections - discussions2×2.13%
helpful2×

Salesforce Case Deflection Reporting Package for Lightning Communities vs Coveo - AI-Powered Search & Recommendations for Salesforce

Salesforce Case Deflection Reporting Package for Lightning Communities

1. Listing metadata

Coveo - AI-Powered Search & Recommendations for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Coveo - AI-Powered Search & Recommendations for Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities cheaper?

Which has better reviews, Coveo - AI-Powered Search & Recommendations for Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

Should I choose Coveo - AI-Powered Search & Recommendations for Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

Which is faster to set up, Coveo - AI-Powered Search & Recommendations for Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Coveo - AI-Powered Search & Recommendations for Salesforce and Salesforce Case Deflection Reporting Package for Lightning Communities?