Coveo - AI-Powered vs Engage360: Amazon — Salesforce

Coveo - AI-Powered Search & Recommendations for Salesforce vs Engage360

Side-by-side comparison · 24 data points

Coveo - AI-Powered Search & Recommendations for Salesforce

5.0·62reviews

With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.

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1. Listing metadata

Field-level data

	Coveo - AI-Powered Search & Recommendations for Salesforce	Engage360
Tagline	“With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.”178 chars	“Drive adoption of your Salesforce investment. Empower Business, Sales, Support personas across Clouds. Take a test drive or free trial today! See in-place, contextual, accurate, and actionable recommendations from scattered information silos in action.”252 chars
Description	1104 / 2000 chars55% used	1192 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Coveo	Persistent Systems Ltd.

At a glance

8 metrics · auto-computed

Feature comparison between Coveo - AI-Powered Search & Recommendations for Salesforce and Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps
Metric	Coveo - AI-Powered Search & Recommendations for Salesforce	Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps
Rating	5.0 ★	—
Total reviews	62	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	16 supported	1 supported
Listed since	Feb 2013	Apr 2017

Listed	February 20, 2013	April 21, 2017

Last updated	—	—

Keyword	Coveo - AI-Powered Search & Recommendations for Salesforce	Engage360
intelligent search	#7	#3

6. App details

Long-form description · keyword frequency

Coveo - AI-Powered Search & Recommendations for Salesforce

Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.

Top keywords

coveo5×3.65%
content4×2.92%
ai-powered3×2.19%
answering3×2.19%
generative3×2.19%
generative answering3×2.19%
agents2×1.46%
ai-powered search2×1.46%
automatically2×1.46%
automatically boost2×1.46%
boost2×1.46%
contextual2×1.46%

Engage360

Engage360 leverages Amazon Kendra's ability to unify and comprehend troves of disparate & distributed unstructured data and discover precise answers to user questions with cognitive search. Kendra's key capabilities benefitting Engage360 include: (a) use of machine learning to deliver relevant answers to keyword, phrase & question queries to improve sales & support intelligence, (b) natural language understanding of queries & content for a range of use cases, (c) pre-optimization for 10+ industries & domains, (d) continuous optimization based on user interaction & feedback, (e) query autosuggestion for guided precision, (f) pre-built connectors for 3rd party content ingestion at scale, (g) custom document enrichment for extracted metadata & named entities, scan document, multi-media transcription, (h) accuracy boost with synonyms, FAQs & relevance tuning. Engage360 enriches the Salesforce search experience within its convenient & well-adopted front end. Engage360 ensures data security by applying the user profile to honor user & group-based access control. Check the demo and the test drive to experience Engage360, without any configuration or Salesforce login credentials.

Top keywords

engage3605×3.16%
user4×2.53%
answers2×1.27%
content2×1.27%
data2×1.27%
document2×1.27%
experience2×1.27%
kendra's2×1.27%

Frequently asked

Common questions about this comparison

Is Coveo - AI-Powered Search & Recommendations for Salesforce or Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps cheaper?

Both Coveo - AI-Powered Search & Recommendations for Salesforce and Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps offer paid plans only. Coveo - AI-Powered Search & Recommendations for Salesforce starts at paid; Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Coveo - AI-Powered Search & Recommendations for Salesforce or Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps?

AppRanks cannot separate these two on rating, because neither publishes one. Coveo - AI-Powered Search & Recommendations for Salesforce does carry the larger published review base (62 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Coveo - AI-Powered Search & Recommendations for Salesforce or Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps?

Both apps are one-click installs from the Salesforce AppExchange. Coveo - AI-Powered Search & Recommendations for Salesforce has the deeper published review base (62 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Coveo - AI-Powered Search & Recommendations for Salesforce typically suits early-stage and growth-mode teams based on its published review base (62 reviews). Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Coveo - AI-Powered Search & Recommendations for Salesforce vs Engage360

Coveo - AI-Powered Search & Recommendations for Salesforce

1. Listing metadata

Engage360

At a glance

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Frequently asked

Is Coveo - AI-Powered Search & Recommendations for Salesforce or Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps cheaper?

Should I choose Coveo - AI-Powered Search & Recommendations for Salesforce or Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps?

Which is faster to set up, Coveo - AI-Powered Search & Recommendations for Salesforce or Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps?

Which works better for small vs large Salesforce AppExchange admins?

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Can I migrate data between Coveo - AI-Powered Search & Recommendations for Salesforce and Engage360: Amazon Kendra-powered Intelligent Search Solution for Salesforce Apps?