Should I choose Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

It depends on what you're optimizing for. Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering fits better if you prioritize rating consistency; Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has more onboarding documentation maturity (123 reviews vs 62), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering typically suits early-stage and growth-mode stores based on its review-base composition (62 reviews). Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile aligns more with early-stage and growth-mode stores (123 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Coveo for Salesforce vs Fastcall CTI: Phone & — Salesforce

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering vs Fastcall CTI

Side-by-side comparison · 24 data points

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

5.0·62reviews

With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	Fastcall CTI
Tagline	“With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.”178 chars	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars
Description	1104 / 2000 chars55% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	Coveo	Fastcall

At a glance

9 metrics · auto-computed

Feature comparison between Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile
Metric	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile
Rating	★ 5.0 ★	4.9 ★
Total reviews	62	★ 123
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 9
Languages	16 supported	1 supported
Listed since	Feb 2013	Oct 2013

AppRanks verdict

Generated from live data on this page

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering at paid, Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has the larger user base (123 reviews vs 62), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering audit • Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile audit

Listed	February 20, 2013	October 3, 2013

Last updated	—	—

3. Features

As listed by each developer

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

UNIFIED ACCESS ACROSS CLOUDS ➡ Connect knowledge from 30+ data sources and 100+ systems across Salesforce Clouds (Sales, Service, Commerce, Experience, etc.).
RELEVANT GENERATIVE ANSWERING ➡ Automate customer support with AI-generated answers, improving case deflection by up to 20% and increasing call center efficiency.
OPTIMIZED PRODUCT DISCOVERY ➡ Enhance commerce experiences with predictive search, faceting, and personalized recommendations to drive conversions.

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

Keyword	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	Fastcall CTI
chatbot	#119	#70

9. App details

Long-form description · keyword frequency

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.

Top keywords

coveo5×3.65%
content4×2.92%
ai-powered3×2.19%
answering3×2.19%
generative3×2.19%
generative answering3×2.19%
agents2×1.46%
ai-powered search2×1.46%
automatically2×1.46%
automatically boost2×1.46%
boost2×1.46%
contextual2×1.46%

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering vs Fastcall CTI

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

1. Listing metadata

Fastcall CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering · 0 changes

Fastcall CTI · 4 changes

9. App details

Frequently asked

Is Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile cheaper?

Which has better reviews, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Should I choose Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?