Distribution Engine vs Medallia Closed Loop — Salesforce

Distribution Engine vs Medallia Closed Loop Service for Salesforce

Side-by-side comparison · 24 data points

Distribution Engine

5.0·138reviews

Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.

salesforcepaid

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1. Listing metadata

Field-level data

	Distribution Engine	Medallia Closed Loop Service for Salesforce
Tagline	“Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.”250 chars	“Grow revenue from new leads generated through direct, unstructured feedback, reduce cost to serve and churn by identifying and correcting systemic issues, Improve training, coaching and agent performance by understanding gaps in service”236 chars
Description	1188 / 2000 chars59% used	1096 / 2000 chars55% used
Screenshots	—	—
Languages	en	nlenfrdeit+2 more
Platforms	Salesforce	Salesforce
Developer	NC Squared	Medallia, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. and Medallia Closed Loop Service for Salesforce
Metric	Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.	Medallia Closed Loop Service for Salesforce
Rating	5.0 ★	—
Total reviews	138	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	7 supported
Listed since	Feb 2013	Aug 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Medallia Closed Loop Service for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. at paid, Medallia Closed Loop Service for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. has the larger user base (138 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Medallia Closed Loop Service for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.; mid-market and enterprise admins with specific feature requirements should evaluate both — Medallia Closed Loop Service for Salesforce's 0-review base may include the workflow context that matches your specific use case better than Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. audit • Medallia Closed Loop Service for Salesforce audit

Listed	February 6, 2013	August 11, 2020

Last updated	—	—

3. Features

As listed by each developer

Distribution Engine

🧠 Intelligent Lead Routing → No-code automated lead routing → Lead assignment rules in clicks, not Apex → Match leads by skill, workload or territory → Weighted round robin routing → Auto-dedupe and lead-to-account matching
🔀 Lead Assignment Distribution → Automate lead assignment across Salesforce → Round robin lead routing to keep distribution fair → Assign based on any Salesforce field → Account-based assignment for ABM
💼 Case Assignment Rules & SLA Management → No-code case assignment rules built in clicks → Automate case routing by priority, skill, availability → Track and enforce SLAs on every case → Auto-escalate overdue or breached cases
🔁 Round Robin Assignment → Fair, automatic round robin for Leads, Cases, and Opportunities → Weighted round robin - control rep record volume → Skip unavailable agents automatically → Works across any Salesforce object
🗺️ Territory Management → Define and manage territories inside Salesforce → Assign by geography, zip code, or region → Auto-stamp records with defined territories → Works with Salesforce Enterprise Territory Management
✅ Lead Matching & Account Assignment → Automatic lead-to-account matching in Salesforce → Match leads to existing Accounts and Contacts → De-duplicate leads before routing → Support ABM with account-based routing
📊 Track, Manage and Report → Monitor lead distribution, case assignment and performance → Full routing audit trail on every record → Auto-reassign overdue records → Monitor SLAs, response times and speed to lead in real time
☁️ 100% Salesforce Native → Everything built inside Salesforce - no new tools needed → No integrations, all data stays in your org → Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud
😌 Empower Ops & Revenue Teams → Reduce dependency on IT for routing rules → Point-and-click, no code required → Adjust routing rules on the fly → Scales from startup to enterprise

Medallia Closed Loop Service for Salesforce

Self Service Improvement Opportunities Capture topics about customers talking about your self-service portal, saying ‘I tried’, and discussing confusion about things they saw online.
What is driving call volume? Tying structured data about the call with allow you to identify what are the top issues/call reasons for long calls, for calls that have not been resolved, or for calls that have multiple transfers.
Cross-sell/Upsell Assess customer sentiment and reactions to being asked about various cross-sell/upsell opportunities. Which call reasons or new products are most directly tied to a successful cross-sell or upsell?

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Distribution Engine	Medallia Closed Loop Service for Salesforce
lead assignment	#1	Not ranked
lead distribution	#1	Not ranked
lead routing	#1	Not ranked
feedback	Not ranked	#83

7. App details

Long-form description · keyword frequency

Distribution Engine

ROUTING & AUTOMATION 🔹 A Salesforce automation tool for Leads, Cases, Opportunities, and custom objects 🔹 Omni-channel routing across Sales Cloud and Service Cloud with availability-aware assignment LEAD MANAGEMENT & DATA QUALITY 🔹 Lead to account matching in Salesforce with deduplication - improve data quality before records reach a rep 🔹 Full audit trail and lead tracking on every routing decision SPEED TO LEAD 🔹 Instant assignment to reduce lead response time - auto-reassign stale or overdue records 🔹 Real-time speed-to-lead monitoring across every rep and team CASE MANAGEMENT & ESCALATION 🔹 Salesforce case management with automated triage, priority routing, and shift-based assignment 🔹 Escalation rules in Salesforce - auto-escalate and reassign before SLAs are breached BUILT FOR REVENUE OPERATIONS 🔹 A lead distribution tool for RevOps - configure and scale routing without developers 🔹 Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud THE ORIGINAL SALESFORCE LEAD ROUTING SOLUTION 🔹 Before Chili Piper, LeanData, Traction Complete & Ortoo Q-Assign 🔹 Benefit from our vast experience in Salesforce lead routing solutions

Top keywords

lead8×5.06%
routing7×4.43%
cloud6×3.80%
salesforce6×3.80%
assignment3×1.90%
management3×1.90%
automation2×1.27%
case2×1.27%
case management2×1.27%
data2×1.27%
data quality2×1.27%
escalation2×1.27%

Medallia Closed Loop Service for Salesforce

Drive a Customer Centric Culture in Your Contact Center Your agents are your organization’s lever to course correct on previous interactions with a customer, pinpoint unmet needs to reduce calls backs, and identify new opportunities for revenue growth. Maximize your investment in the Salesforce platform by improving training, coaching and agent performance. Quickly identify and understand knowledge and quality gaps. Personalize and Contextualize Every Service Interaction Improve your agents’ 360 degree view of the customer with the customer’s voice at their fingertips to make sure the customer’s perspective is at the center of every interaction. Agents have access to all feedback from that customer while working every case in Service Cloud, enabling them to tailor each experience and proactively meet the customer’s needs. Drive Operational Efficiencies & Innovation Reduce cost to service your customers by analyzing your aggregated feedback and learnings at scale to detect patterns and opportunities to build more knowledgeable teams and inform structural shifts in your business.

Top keywords

customer7×4.29%
agents3×1.84%
service3×1.84%
center2×1.23%
drive2×1.23%
feedback2×1.23%
identify2×1.23%
interaction2×1.23%

Frequently asked

Common questions about this comparison

Is Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Medallia Closed Loop Service for Salesforce cheaper?

Both Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. and Medallia Closed Loop Service for Salesforce offer paid plans only. Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. starts at paid; Medallia Closed Loop Service for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Medallia Closed Loop Service for Salesforce?

AppRanks cannot separate these two on rating, because neither publishes one. Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. does carry the larger published review base (138 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Medallia Closed Loop Service for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. has the deeper published review base (138 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. typically suits early-stage and growth-mode teams based on its published review base (138 reviews). Medallia Closed Loop Service for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Distribution Engine vs Medallia Closed Loop Service for Salesforce

Distribution Engine

1. Listing metadata

Medallia Closed Loop Service for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Distribution Engine · 1 changes

Medallia Closed Loop Service for Salesforce · 0 changes

7. App details

Frequently asked

Is Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Medallia Closed Loop Service for Salesforce cheaper?

Should I choose Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Medallia Closed Loop Service for Salesforce?

Which is faster to set up, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Medallia Closed Loop Service for Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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