Medallia Closed Loop Service for Salesforce for Salesforce AppExchange
Medallia Closed Loop Service for Salesforce is the #215 ranked agent productivity app on Salesforce, as a paid app, as of Sep 12, 2026.
Medallia Closed Loop Service for Salesforce is a Salesforce AppExchange app by Medallia, Inc..
AppRanks data: Medallia Closed Loop Service for Salesforce ranks #215 in Agent Productivity on Salesforce AppExchange, placing it in the top 70% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Medallia Closed Loop Service for Salesforce is a newly-listed Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Medallia, Inc. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Medallia Closed Loop Service for Salesforce
How Medallia Closed Loop Service for Salesforce works
Drive a Customer Centric Culture in Your Contact Center Your agents are your organization’s lever to course correct on previous interactions with a customer, pinpoint unmet needs to reduce calls backs, and identify new opportunities for revenue growth. Maximize your investment in the Salesforce platform by improving training, coaching and agent performance. Quickly identify and understand knowledge and quality gaps.
Personalize and Contextualize Every Service Interaction Improve your agents’ 360 degree view of the customer with the customer’s voice at their fingertips to make sure the customer’s perspective is at the center of every interaction. Agents have access to all feedback from that customer while working every case in Service Cloud, enabling them to tailor each experience and proactively meet the customer’s needs.
Drive Operational Efficiencies & Innovation Reduce cost to service your customers by analyzing your aggregated feedback and learnings at scale to detect patterns and opportunities to build more knowledgeable teams and inform structural shifts in your business.
Key features
- Self Service Improvement Opportunities Capture topics about customers talking about your self-service portal, saying ‘I tried’, and discussing confusion about things they saw online.
- What is driving call volume? Tying structured data about the call with allow you to identify what are the top issues/call reasons for long calls, for calls that have not been resolved, or for calls that have multiple transfers.
- Cross-sell/Upsell Assess customer sentiment and reactions to being asked about various cross-sell/upsell opportunities. Which call reasons or new products are most directly tied to a successful cross-sell or upsell?
Category rankings
As of Sep 12, 2026- Agent Productivity#215of 308Top 70%
- Customer Service#715of 1,137Top 63%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Medallia Closed Loop Service for Salesforce ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- 1.feedbackRank #83
Competitors & alternatives
Medallia Closed Loop Service for Salesforce doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Medallia Closed Loop Service for Salesforce?
Medallia Closed Loop Service for Salesforce is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2020. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Medallia, Inc.
Is Medallia Closed Loop Service for Salesforce free?
Medallia Closed Loop Service for Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 10000, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Medallia Closed Loop Service for Salesforce?
Medallia Closed Loop Service for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Medallia Closed Loop Service for Salesforce rank on Salesforce?
Medallia Closed Loop Service for Salesforce currently sits at position #215 in the Agent Productivity category on Salesforce. That places it in the top 70% of 308 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Medallia Closed Loop Service for Salesforce support?
Medallia Closed Loop Service for Salesforce declares support for 7 languages on its Salesforce marketplace listing: nl, en, fr, de, it, ja, with 1 additional locale documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.