Should I choose Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity?

AppRanks cannot separate these two on rating, because neither publishes one. Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. does carry the larger published review base (138 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity?

Both apps are one-click installs from the Salesforce AppExchange. Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. has the deeper published review base (138 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. typically suits early-stage and growth-mode teams based on its published review base (138 reviews). EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. and EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity?

Migration support varies by app and category. Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. and EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Distribution Engine vs EasyVista Self Help — Salesforce

Distribution Engine vs EasyVista Self Help

Side-by-side comparison · 24 data points

Distribution Engine

5.0·138reviews

Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Distribution Engine	EasyVista Self Help
Tagline	“Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.”250 chars	“EasyVista Self Help for the Salesforce Service Cloud complements Salesforce Knowledge by providing data-driven interactive scripts to improve the handling of complex customer service issues.”190 chars
Description	1188 / 2000 chars59% used	688 / 2000 chars34% used
Screenshots	—	—
Languages	en	enfr
Platforms	Salesforce	Salesforce
Developer	NC Squared	EasyVista
Listed	February 6, 2013

At a glance

8 metrics · auto-computed

Feature comparison between Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. and EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity
Metric	Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.	EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity
Rating	5.0 ★	—
Total reviews	138	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	2 supported
Listed since	Feb 2013	Oct 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. at paid, EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. has the larger user base (138 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.; mid-market and enterprise admins with specific feature requirements should evaluate both — EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity's 0-review base may include the workflow context that matches your specific use case better than Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. audit • EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity audit

Last updated	—	—

3. Features

As listed by each developer

Distribution Engine

🧠 Intelligent Lead Routing → No-code automated lead routing → Lead assignment rules in clicks, not Apex → Match leads by skill, workload or territory → Weighted round robin routing → Auto-dedupe and lead-to-account matching
🔀 Lead Assignment Distribution → Automate lead assignment across Salesforce → Round robin lead routing to keep distribution fair → Assign based on any Salesforce field → Account-based assignment for ABM
💼 Case Assignment Rules & SLA Management → No-code case assignment rules built in clicks → Automate case routing by priority, skill, availability → Track and enforce SLAs on every case → Auto-escalate overdue or breached cases
🔁 Round Robin Assignment → Fair, automatic round robin for Leads, Cases, and Opportunities → Weighted round robin - control rep record volume → Skip unavailable agents automatically → Works across any Salesforce object
🗺️ Territory Management → Define and manage territories inside Salesforce → Assign by geography, zip code, or region → Auto-stamp records with defined territories → Works with Salesforce Enterprise Territory Management
✅ Lead Matching & Account Assignment → Automatic lead-to-account matching in Salesforce → Match leads to existing Accounts and Contacts → De-duplicate leads before routing → Support ABM with account-based routing
📊 Track, Manage and Report → Monitor lead distribution, case assignment and performance → Full routing audit trail on every record → Auto-reassign overdue records → Monitor SLAs, response times and speed to lead in real time
☁️ 100% Salesforce Native → Everything built inside Salesforce - no new tools needed → No integrations, all data stays in your org → Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud
😌 Empower Ops & Revenue Teams → Reduce dependency on IT for routing rules → Point-and-click, no code required → Adjust routing rules on the fly → Scales from startup to enterprise

EasyVista Self Help

Improve Productivity and KPIs for customer service organizations Improve the key metrics (FCR, AHT, QoS, CES, NPS) that drive customer satisfaction with detailed procedures to enable agents to address customer issues quickly and easily.
Simplify complex issues for Customer Service Agents with step-by-step procedures Provide Customer Service Agents with detailed instructions, leveraging contextual customer information, to help resolve issues and identify the next best action to take.
Reduce Customer Service Agent Onboarding and Training Time Accelerate agent training and onboarding by up to 50% with guided learning that provides agents with detailed procedures and information at their finger tips.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Distribution Engine	EasyVista Self Help
lead assignment	#1	Not ranked
lead distribution	#1	Not ranked
lead routing	#1	Not ranked
customer service	Not ranked	#6
effort score ces	Not ranked	#9

7. App details

Long-form description · keyword frequency

Distribution Engine

ROUTING & AUTOMATION 🔹 A Salesforce automation tool for Leads, Cases, Opportunities, and custom objects 🔹 Omni-channel routing across Sales Cloud and Service Cloud with availability-aware assignment LEAD MANAGEMENT & DATA QUALITY 🔹 Lead to account matching in Salesforce with deduplication - improve data quality before records reach a rep 🔹 Full audit trail and lead tracking on every routing decision SPEED TO LEAD 🔹 Instant assignment to reduce lead response time - auto-reassign stale or overdue records 🔹 Real-time speed-to-lead monitoring across every rep and team CASE MANAGEMENT & ESCALATION 🔹 Salesforce case management with automated triage, priority routing, and shift-based assignment 🔹 Escalation rules in Salesforce - auto-escalate and reassign before SLAs are breached BUILT FOR REVENUE OPERATIONS 🔹 A lead distribution tool for RevOps - configure and scale routing without developers 🔹 Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud THE ORIGINAL SALESFORCE LEAD ROUTING SOLUTION 🔹 Before Chili Piper, LeanData, Traction Complete & Ortoo Q-Assign 🔹 Benefit from our vast experience in Salesforce lead routing solutions

Top keywords

lead8×5.06%
routing7×4.43%
cloud6×3.80%
salesforce6×3.80%
assignment3×1.90%
management3×1.90%
automation2×1.27%
case2×1.27%
case management2×1.27%
data2×1.27%
data quality2×1.27%
escalation2×1.27%

EasyVista Self Help

Additional benefits of integrating EasyVista Self Help with Salesforce Service Cloud include: • Reduce Average Handle Time (AHT) • Increase First Contact Resolution (FCR) by intelligently guiding Customer Service Agents • Improve Quality of Services (QoS) by providing consistent case handling procedures • Reduce Call Volume by 30% by leveraging a multichannel experience • Decrease Customer Effort Score (CES) through a multichannel platform • Accelerate agent onboarding and training time by up to 50% • Reduce turnover and improve skills development • Increase managers productivity and enable them to focus on more strategic initiatives • Provide Just-in Time Training to agents

Top keywords

reduce3×3.26%
time3×3.26%
agents2×2.17%
customer2×2.17%
multichannel2×2.17%
service2×2.17%
training2×2.17%

Distribution Engine vs EasyVista Self Help

Distribution Engine

1. Listing metadata

EasyVista Self Help

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Distribution Engine · 1 changes

EasyVista Self Help · 0 changes

7. App details

Frequently asked

Is Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity cheaper?

Should I choose Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity?

Which is faster to set up, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. and EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity?