- Category rank
- #221 in Agent Productivity
- Price from
- $125 / user / month (USD)
- Listing audit
- 67/100
EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity is a Salesforce AppExchange app by EasyVista.
EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity is the #221 ranked Agent Productivity app on Salesforce, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity ranks #221 of 316 in Agent Productivity on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2020
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity
EasyVista Self Help for the Salesforce Service Cloud complements Salesforce Knowledge by providing data-driven interactive scripts to improve the handling of complex customer service issues.
How EasyVista Self Help: Self-Service and Guided Knowledge for Agent Productivity works
Additional benefits of integrating EasyVista Self Help with Salesforce Service Cloud include:
- Reduce Average Handle Time (AHT)
- Increase First Contact Resolution (FCR) by intelligently guiding Customer Service Agents
- Improve Quality of Services (QoS) by providing consistent case handling procedures
- Reduce Call Volume by 30% by leveraging a multichannel experience
- Decrease Customer Effort Score (CES) through a multichannel platform
- Accelerate agent onboarding and training time by up to 50%
- Reduce turnover and improve skills development
- Increase managers productivity and enable them to focus on more strategic initiatives
- Provide Just-in Time Training to agents
Key features
- Improve Productivity and KPIs for customer service organizations Improve the key metrics (FCR, AHT, QoS, CES, NPS) that drive customer satisfaction with detailed procedures to enable agents to address customer issues quickly and easily.
- Simplify complex issues for Customer Service Agents with step-by-step procedures Provide Customer Service Agents with detailed instructions, leveraging contextual customer information, to help resolve issues and identify the next best action to take.
- Reduce Customer Service Agent Onboarding and Training Time Accelerate agent training and onboarding by up to 50% with guided learning that provides agents with detailed procedures and information at their finger tips.
