Which has better reviews, Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs or Coosto for Salesforce | The Sales & Service Cloud Connector?

Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs (5.0★, 138 reviews) and Coosto for Salesforce | The Sales & Service Cloud Connector (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs or Coosto for Salesforce | The Sales & Service Cloud Connector?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs has more onboarding documentation maturity (138 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs typically suits early-stage and growth-mode stores based on its review-base composition (138 reviews). Coosto for Salesforce | The Sales & Service Cloud Connector aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Distribution Engine vs Coosto for Salesforce — Salesforce

Distribution Engine vs Coosto for Salesforce | The Sales & Service Cloud Connector

Side-by-side comparison · 24 data points

Distribution Engine

5.0·138reviews

Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Distribution Engine	Coosto for Salesforce \| The Sales & Service Cloud Connector
Tagline	“Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.”250 chars	“Increase efficiency and quality of customer service by combining the power of social media data and the #1 CRM system. With the integration of Coosto and Salesforce your social media customer conversations will be updated automatically in Salesforce.”250 chars
Description	1188 / 2000 chars59% used	1184 / 2000 chars59% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	NC Squared Ltd	Coosto

At a glance

9 metrics · auto-computed

Feature comparison between Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs and Coosto for Salesforce | The Sales & Service Cloud Connector
Metric	Distribution Engine: Lead Routing & Assignment \| Round Robin, Territories & SLAs	Coosto for Salesforce \| The Sales & Service Cloud Connector
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 138	1
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	16 supported
Listed since	Feb 2013	Mar 2020

AppRanks verdict

Generated from live data on this page

Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs and Coosto for Salesforce | The Sales & Service Cloud Connector are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs at paid, Coosto for Salesforce | The Sales & Service Cloud Connector at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs has the larger user base (138 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Coosto for Salesforce | The Sales & Service Cloud Connector's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs audit • Coosto for Salesforce | The Sales & Service Cloud Connector audit

Listed	February 6, 2013	March 12, 2020

Last updated	—	—

3. Features

As listed by each developer

Distribution Engine

🧠 Intelligent Lead Routing → No-code automated lead routing → Lead assignment rules in clicks, not Apex → Match leads by skill, workload or territory → Weighted round robin routing → Auto-dedupe and lead-to-account matching
🔀 Lead Assignment Distribution → Automate lead assignment across Salesforce → Round robin lead routing to keep distribution fair → Assign based on any Salesforce field → Account-based assignment for ABM
💼 Case Assignment Rules & SLA Management → No-code case assignment rules built in clicks → Automate case routing by priority, skill, availability → Track and enforce SLAs on every case → Auto-escalate overdue or breached cases
🔁 Round Robin Assignment → Fair, automatic round robin for Leads, Cases, and Opportunities → Weighted round robin - control rep record volume → Skip unavailable agents automatically → Works across any Salesforce object
🗺️ Territory Management → Define and manage territories inside Salesforce → Assign by geography, zip code, or region → Auto-stamp records with defined territories → Works with Salesforce Enterprise Territory Management
✅ Lead Matching & Account Assignment → Automatic lead-to-account matching in Salesforce → Match leads to existing Accounts and Contacts → De-duplicate leads before routing → Support ABM with account-based routing
📊 Track, Manage and Report → Monitor lead distribution, case assignment and performance → Full routing audit trail on every record → Auto-reassign overdue records → Monitor SLAs, response times and speed to lead in real time
☁️ 100% Salesforce Native → Everything built inside Salesforce - no new tools needed → No integrations, all data stays in your org → Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud
😌 Empower Ops & Revenue Teams → Reduce dependency on IT for routing rules → Point-and-click, no code required → Adjust routing rules on the fly → Scales from startup to enterprise

Coosto for Salesforce | The Sales & Service Cloud Connector

Track trends across all points of interactions your support and sales teams have with your customers. Realtime and automatic synchronization with Salesforce CRM Realtime 360-degree view per customer
Time saving replies with the quick reply functionality Workflow and KPI statistics in either Salesforce or Coosto Automatic context labeling per case for topic driven metrics
Seamless connection between the social media platforms (Facebook, Facebook Messenger, Twitter, Whatsapp, Instagram, Linkedin and Youtube), Coosto and Salesforce. Stay up-to-date with the ability to view, create, and update tickets in Salesforce.

Keyword	Distribution Engine	Coosto for Salesforce \| The Sales & Service Cloud Connector
sprout social	#6	#12

9. App details

Long-form description · keyword frequency

Distribution Engine

ROUTING & AUTOMATION 🔹 A Salesforce automation tool for Leads, Cases, Opportunities, and custom objects 🔹 Omni-channel routing across Sales Cloud and Service Cloud with availability-aware assignment LEAD MANAGEMENT & DATA QUALITY 🔹 Lead to account matching in Salesforce with deduplication - improve data quality before records reach a rep 🔹 Full audit trail and lead tracking on every routing decision SPEED TO LEAD 🔹 Instant assignment to reduce lead response time - auto-reassign stale or overdue records 🔹 Real-time speed-to-lead monitoring across every rep and team CASE MANAGEMENT & ESCALATION 🔹 Salesforce case management with automated triage, priority routing, and shift-based assignment 🔹 Escalation rules in Salesforce - auto-escalate and reassign before SLAs are breached BUILT FOR REVENUE OPERATIONS 🔹 A lead distribution tool for RevOps - configure and scale routing without developers 🔹 Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud THE ORIGINAL SALESFORCE LEAD ROUTING SOLUTION 🔹 Before Chili Piper, LeanData, Traction Complete & Ortoo Q-Assign 🔹 Benefit from our vast experience in Salesforce lead routing solutions

Top keywords

lead8×5.06%
routing7×4.43%
cloud6×3.80%
salesforce6×3.80%
assignment3×1.90%
management3×1.90%
automation2×1.27%
case2×1.27%
case management2×1.27%
data2×1.27%
data quality2×1.27%
escalation2×1.27%

Coosto for Salesforce | The Sales & Service Cloud Connector

The entire customer journey displayed in one system. Increase efficiency and quality of customer service by combining the power of social media data and the #1 CRM system. With the integration of Coosto and Salesforce all your social media customer conversations will be updated and synchronized automatically in Salesforce CRM. Creating one overview of your customer contact moments and ensuring a smooth work process by connecting with all customer contact points. Key benefits 360-degree view per customer Better customer replies due to conversation view Time saving replies with the quick reply functionality Workflow and KPI statistics in either Salesforce or Coosto Automatic context labeling per case for topic driven metrics Automatic realtime synchronization between Salesforce and Coosto Seamless connection between the social media platforms Coosto and Salesforce. Easy to integrate The app can be installed directly from Salesforce AppExchange. It works in both Salesforce Service Cloud and in Sales Cloud. The app enables you to view all interactions with customers on social media in Salesforce. Contact your Coosto Sales representative to connect the app to Coosto.

Top keywords

salesforce8×4.55%
customer7×3.98%
coosto6×3.41%
media4×2.27%
social4×2.27%
social media4×2.27%
contact3×1.70%
view3×1.70%

Distribution Engine vs Coosto for Salesforce | The Sales & Service Cloud Connector

Distribution Engine

1. Listing metadata

Coosto for Salesforce | The Sales & Service Cloud Connector

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Distribution Engine · 1 changes

Coosto for Salesforce | The Sales & Service Cloud Connector · 0 changes

9. App details

Frequently asked

Is Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs or Coosto for Salesforce | The Sales & Service Cloud Connector cheaper?

Which has better reviews, Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs or Coosto for Salesforce | The Sales & Service Cloud Connector?

Should I choose Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs or Coosto for Salesforce | The Sales & Service Cloud Connector?

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More popular comparisons

Which is faster to set up, Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs or Coosto for Salesforce | The Sales & Service Cloud Connector?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs and Coosto for Salesforce | The Sales & Service Cloud Connector?