Should I choose Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Case Age and Status Changes in Business Hours?

Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. holds the higher average rating (5.0★ vs 2.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. typically suits early-stage and growth-mode teams based on its published review base (138 reviews). Case Age and Status Changes in Business Hours typically suits early-stage and growth-mode teams based on its published review base (34 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Distribution Engine vs Case Age and Status — Salesforce

Distribution Engine vs Case Age and Status Changes in Business Hours

Side-by-side comparison · 24 data points

Distribution Engine

5.0·138reviews

Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Distribution Engine	Case Age and Status Changes in Business Hours
Tagline	“Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.”250 chars	“Many a times, organizations need to know exactly where cases sit in different statuses and after accounting for business hours. There is no out-of-the-box way of doing that today. This does that very elegantly.”210 chars
Description	1188 / 2000 chars59% used	753 / 2000 chars38% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	NC Squared	Salesforce Labs
Listed	February 6, 2013

At a glance

8 metrics · auto-computed

Feature comparison between Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. and Case Age and Status Changes in Business Hours
Metric	Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.	Case Age and Status Changes in Business Hours
Rating	★ 5.0 ★	2.8 ★
Total reviews	★ 138	34
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	3 tiers	—
Listed features	★ 9	1
Languages	1 supported	1 supported
Listed since	Feb 2013	Aug 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Case Age and Status Changes in Business Hours's 2.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Case Age and Status Changes in Business Hours offers a free tier (free) while Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. has the larger user base (138 reviews vs 34), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Case Age and Status Changes in Business Hours's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.; mid-market and enterprise admins with specific feature requirements should evaluate both — Case Age and Status Changes in Business Hours's 34-review base may include the workflow context that matches your specific use case better than Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. audit • Case Age and Status Changes in Business Hours audit

Last updated	—	—

3. Features

As listed by each developer

Distribution Engine

🧠 Intelligent Lead Routing → No-code automated lead routing → Lead assignment rules in clicks, not Apex → Match leads by skill, workload or territory → Weighted round robin routing → Auto-dedupe and lead-to-account matching
🔀 Lead Assignment Distribution → Automate lead assignment across Salesforce → Round robin lead routing to keep distribution fair → Assign based on any Salesforce field → Account-based assignment for ABM
💼 Case Assignment Rules & SLA Management → No-code case assignment rules built in clicks → Automate case routing by priority, skill, availability → Track and enforce SLAs on every case → Auto-escalate overdue or breached cases
🔁 Round Robin Assignment → Fair, automatic round robin for Leads, Cases, and Opportunities → Weighted round robin - control rep record volume → Skip unavailable agents automatically → Works across any Salesforce object
🗺️ Territory Management → Define and manage territories inside Salesforce → Assign by geography, zip code, or region → Auto-stamp records with defined territories → Works with Salesforce Enterprise Territory Management
✅ Lead Matching & Account Assignment → Automatic lead-to-account matching in Salesforce → Match leads to existing Accounts and Contacts → De-duplicate leads before routing → Support ABM with account-based routing
📊 Track, Manage and Report → Monitor lead distribution, case assignment and performance → Full routing audit trail on every record → Auto-reassign overdue records → Monitor SLAs, response times and speed to lead in real time
☁️ 100% Salesforce Native → Everything built inside Salesforce - no new tools needed → No integrations, all data stays in your org → Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud
😌 Empower Ops & Revenue Teams → Reduce dependency on IT for routing rules → Point-and-click, no code required → Adjust routing rules on the fly → Scales from startup to enterprise

Case Age and Status Changes in Business Hours

It calculates in business hours how long your case has spent in each status. This allows you to generate reports and dashboards and identify areas of concern

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Distribution Engine	Case Age and Status Changes in Business Hours
lead assignment	#1	Not ranked
lead distribution	#1	Not ranked
lead routing	#1	Not ranked
changes over time	Not ranked	#2

7. App details

Long-form description · keyword frequency

Distribution Engine

ROUTING & AUTOMATION 🔹 A Salesforce automation tool for Leads, Cases, Opportunities, and custom objects 🔹 Omni-channel routing across Sales Cloud and Service Cloud with availability-aware assignment LEAD MANAGEMENT & DATA QUALITY 🔹 Lead to account matching in Salesforce with deduplication - improve data quality before records reach a rep 🔹 Full audit trail and lead tracking on every routing decision SPEED TO LEAD 🔹 Instant assignment to reduce lead response time - auto-reassign stale or overdue records 🔹 Real-time speed-to-lead monitoring across every rep and team CASE MANAGEMENT & ESCALATION 🔹 Salesforce case management with automated triage, priority routing, and shift-based assignment 🔹 Escalation rules in Salesforce - auto-escalate and reassign before SLAs are breached BUILT FOR REVENUE OPERATIONS 🔹 A lead distribution tool for RevOps - configure and scale routing without developers 🔹 Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud THE ORIGINAL SALESFORCE LEAD ROUTING SOLUTION 🔹 Before Chili Piper, LeanData, Traction Complete & Ortoo Q-Assign 🔹 Benefit from our vast experience in Salesforce lead routing solutions

Top keywords

lead8×5.06%
routing7×4.43%
cloud6×3.80%
salesforce6×3.80%
assignment3×1.90%
management3×1.90%
automation2×1.27%
case2×1.27%
case management2×1.27%
data2×1.27%
data quality2×1.27%
escalation2×1.27%

Case Age and Status Changes in Business Hours

The package essentially consists of the following three elements: 1. “Case Status Change” custom object (and associated fields) to record all the changes to all cases. Essentially a record is written here every time a case changes status. 2.“CaseStatusChangeTrigger” and associated Apex classes – This trigger fires every time a case changes status and inserts the record in the “Case Status Change” custom object. 3.“Case Age in Business Hours” Dashboard (with the underlying reports (starting with CABH). This gives some interesting insights on your cases, status’ and agents. Drill and change the dashboard and the underlying reports to suit your needs. This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Top keywords

case5×4.20%
status5×4.20%
change3×2.52%
changes3×2.52%
record3×2.52%
associated2×1.68%
case changes2×1.68%
case changes status2×1.68%
case status2×1.68%
case status change2×

Distribution Engine vs Case Age and Status Changes in Business Hours

Distribution Engine

1. Listing metadata

Case Age and Status Changes in Business Hours

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Distribution Engine · 1 changes

Case Age and Status Changes in Business Hours · 0 changes

7. App details

Frequently asked

Is Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Case Age and Status Changes in Business Hours cheaper?

Which has better reviews, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Case Age and Status Changes in Business Hours?

Should I choose Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Case Age and Status Changes in Business Hours?

Which is faster to set up, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. or Case Age and Status Changes in Business Hours?

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Which works better for small vs large Salesforce AppExchange admins?

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