Case Age and Status Changes in Business Hours for Salesforce AppExchange
Case Age and Status Changes in Business Hours is the #122 ranked agent productivity app on Salesforce, with a 2.8 average rating from 34 reviews, with a free plan available, as of July 12, 2026.
Case Age and Status Changes in Business Hours is a Salesforce AppExchange app by Salesforce Labs. With a rating of 2.8★ from 34 reviews, it currently ranks #122 in the Agent Productivity category.
AppRanks data: Case Age and Status Changes in Business Hours ranks #122 in Agent Productivity on Salesforce AppExchange, placing it in the top 40% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Case Age and Status Changes in Business Hours is a mixed-rating Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 34 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (2.8★) — read recent low-star reviews before committing
- −Limited review base (34) — ratings can shift significantly with new feedback
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About Case Age and Status Changes in Business Hours
How Case Age and Status Changes in Business Hours works
The package essentially consists of the following three elements:
1. “Case Status Change” custom object (and associated fields) to record all the changes to all cases. Essentially a record is written here every time a case changes status.
2.“CaseStatusChangeTrigger” and associated Apex classes – This trigger fires every time a case changes status and inserts the record in the “Case Status Change” custom object.
3.“Case Age in Business Hours” Dashboard (with the underlying reports (starting with CABH). This gives some interesting insights on your cases, status’ and agents. Drill and change the dashboard and the underlying reports to suit your needs.
This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7
Key features
- It calculates in business hours how long your case has spent in each status. This allows you to generate reports and dashboards and identify areas of concern
Category rankings
As of Jul 12, 2026- Agent Productivity#122of 306Top 40%
- Customer Service#449of 1,108Top 41%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Case Age and Status Changes in Business Hours ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #9
Competitors & alternatives
Case Age and Status Changes in Business Hoursdoesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Case Age and Status Changes in Business Hours?
Case Age and Status Changes in Business Hours is an app for Salesforce. It currently holds a 2.8-star rating from 34 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Case Age and Status Changes in Business Hours free?
Case Age and Status Changes in Business Hours offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Case Age and Status Changes in Business Hours?
Case Age and Status Changes in Business Hours is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Case Age and Status Changes in Business Hours rank on Salesforce?
Case Age and Status Changes in Business Hours currently sits at position #122 in the Agent Productivity category on Salesforce. That places it in the top 40% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.