Case Age and Status Changes in Business Hours
- Category rank
- #122 in Agent Productivity
- Price
- Free plan
- Listing audit
- 64/100
Case Age and Status Changes in Business Hours is a Salesforce AppExchange app by Salesforce Labs. With a rating of 2.8★ from 34 reviews, it currently ranks #122 in the Agent Productivity category.
Case Age and Status Changes in Business Hours is the #122 ranked Agent Productivity app on Salesforce, with a 2.8 average rating from 34 reviews, free to use, as of Nov 5, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 5, 2026
Case Age and Status Changes in Business Hours ranks #122 of 316 in Agent Productivity on Salesforce. It holds a 2.8★ average from 34 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2016
Cons
- −Average rating below 4.0 (2.8★) — read recent low-star reviews before committing
- −Only 34 reviews — the average can still move with a few new ratings
About Case Age and Status Changes in Business Hours
How Case Age and Status Changes in Business Hours works
The package essentially consists of the following three elements:
1. “Case Status Change” custom object (and associated fields) to record all the changes to all cases. Essentially a record is written here every time a case changes status.
2.“CaseStatusChangeTrigger” and associated Apex classes – This trigger fires every time a case changes status and inserts the record in the “Case Status Change” custom object.
3.“Case Age in Business Hours” Dashboard (with the underlying reports (starting with CABH). This gives some interesting insights on your cases, status’ and agents. Drill and change the dashboard and the underlying reports to suit your needs.
This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7
Key features
- It calculates in business hours how long your case has spent in each status. This allows you to generate reports and dashboards and identify areas of concern
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
