Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or CloudAmp FREE Lead and Opportunity Dashboards?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) holds the higher average rating (4.9★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). CloudAmp FREE Lead and Opportunity Dashboards typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs CloudAmp FREE Lead — Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs CloudAmp FREE Lead and Opportunity Dashboards

Side-by-side comparison · 24 data points

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	CloudAmp FREE Lead and Opportunity Dashboards
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“See your leads, opportunities and sales team performance in 3 simple and easy-to-understand dashboards. Spot pipeline trends faster to increase your sales and revenue.”167 chars
Description	1144 / 2000 chars57% used	1193 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	CloudAmp LLC
Listed	May 22, 2010

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and CloudAmp FREE Lead and Opportunity Dashboards
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	CloudAmp FREE Lead and Opportunity Dashboards
Rating	★ 4.9 ★	4.9 ★
Total reviews	★ 1k	25
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	9	9
Languages	1 supported	1 supported
Listed since	May 2010	Dec 2012

AppRanks verdict

Generated from live data on this page

The call

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and CloudAmp FREE Lead and Opportunity Dashboards are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, CloudAmp FREE Lead and Opportunity Dashboards offers a free tier (free) while Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 25), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudAmp FREE Lead and Opportunity Dashboards's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • CloudAmp FREE Lead and Opportunity Dashboards audit

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

CloudAmp FREE Lead and Opportunity Dashboards

LEAD MANAGEMENT DASHBOARD ✅ Lead dashboard shows creation and conversion trends and status by Day, Week, Month, as well as user and conversion percentage metrics.
OPPORTUNITY MANAGEMENT DASHBOARD ✅ Opportunity dashboard shows your funnel and revenue closed, including deals won and lost by owner, pipeline funnels by deal size and number, total pipeline amount and win rate %.
SALES TEAM & PIPELINE DASHBOARD ✅ Sales Team Management Dashboard shows opportunities open and closed by each sales representative / agent, your pipeline broken down by Rep, Stage and Close Date, and your opportunity Win Rate.
SUCCESS METRICS ✅ See your lead conversion % and opportunity close percentage / win rate, on a monthly and last 90 day basis.
QUICK WIN SETUP ✅ Great starting point - Quickest way to customize a set of marketing and sales dashboards Easy to use and customize to fit the needs of your organization.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	CloudAmp FREE Lead and Opportunity Dashboards
contact center	#1	Not ranked
the world	#1	Not ranked
salesforce cloud	#3	Not ranked
leads opportunities	Not ranked	#3
win rate	Not ranked	#3

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

CloudAmp FREE Lead and Opportunity Dashboards

CloudAmp has developed our lead dashboard and opportunity dashboards over more than 20 years of using Salesforce to run sales and marketing organizations. Salesforce dashboards let you see at a glance how your business is doing, and see trends on a daily basis as the dashboards automatically update with live data. CloudAmp dashboards are a great starting point - quickly install, customize, and understand your Sales and Marketing in minutes. These Lead and Opportunity Dashboards are provided for free. Enjoy! If you like these dashboards, check out our Campaign Tracker, which shows you where your best leads came from -- with ad campaign, keyword and source data in your Salesforce leads. Lead Dashboard Leads by Day, Week, Month Leads by Status Leads by Creator Lead Conversion Rate Opportunity Dashboard Sales Team & Pipeline Dashboard Leads Created and Converted by Sales Representative Opportunities by Stage, Close Date and Rep Revenue Closed this Quarter Pipeline Funnel Opportunities Closed per Month (Won/Lost) Top 10 Open Opps Opportunity Win Rate Average Deal Size by Rep Activity tracking by Sales Rep And more...

Top keywords

dashboards6×3.37%
leads6×3.37%
sales5×2.81%
dashboard4×2.25%
lead4×2.25%
opportunity4×2.25%
rep3×1.69%
salesforce3×1.69%

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs CloudAmp FREE Lead and Opportunity Dashboards

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

1. Listing metadata

CloudAmp FREE Lead and Opportunity Dashboards

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

CloudAmp FREE Lead and Opportunity Dashboards · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or CloudAmp FREE Lead and Opportunity Dashboards cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or CloudAmp FREE Lead and Opportunity Dashboards?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or CloudAmp FREE Lead and Opportunity Dashboards?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or CloudAmp FREE Lead and Opportunity Dashboards?

See full keyword rankings, install trends, and weekly alerts

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