Which works better for small vs large Salesforce AppExchange admins?

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) typically suits early-stage and growth-mode teams based on its published review base (394 reviews). Service Agent Script for Salesforce Flow typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Groove Sales vs Service Agent Script — Salesforce

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) vs Service Agent Script for Salesforce Flow

Side-by-side comparison · 24 data points

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)

4.9·394reviews

✓ Multi-Channel Sales Campaign Automation ✓ Auto-Log Email, Calendar Events & Activities to Salesforce ✓ Auto Contact Capture ✓ Salesforce, LinkedIn & Zoom Integration ✓ Auto-Dialer & Call Logging ✓ Opportunity Management ✓ Revenue Intelligence

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1. Listing metadata

Field-level data

	Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)	Service Agent Script for Salesforce Flow
Tagline	“✓ Multi-Channel Sales Campaign Automation ✓ Auto-Log Email, Calendar Events & Activities to Salesforce ✓ Auto Contact Capture ✓ Salesforce, LinkedIn & Zoom Integration ✓ Auto-Dialer & Call Logging ✓ Opportunity Management ✓ Revenue Intelligence”245 chars	“Salesforce Flow is an awesome tool to help your service agents manage customer cases; make your flows even better with this lightweight call script component. Add the component to your flow screens, enter your script text, and you’re done!”239 chars
Description	1018 / 2000 chars51% used	767 / 2000 chars38% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Groove

At a glance

8 metrics · auto-computed

Feature comparison between Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) and Service Agent Script for Salesforce Flow
Metric	Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)	Service Agent Script for Salesforce Flow
Rating	★ 4.9 ★	3.1 ★
Total reviews	★ 394	9
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	3
Languages	16 supported	16 supported
Listed since	May 2013	Sep 2018

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Service Agent Script for Salesforce Flow's 3.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Service Agent Script for Salesforce Flow offers a free tier (free) while Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) has the larger user base (394 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Service Agent Script for Salesforce Flow's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365); mid-market and enterprise admins with specific feature requirements should evaluate both — Service Agent Script for Salesforce Flow's 9-review base may include the workflow context that matches your specific use case better than Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) audit • Service Agent Script for Salesforce Flow audit

Listed	May 8, 2013	September 6, 2018

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)	Service Agent Script for Salesforce Flow
engagement	#2	Not ranked
calendar sync	#8	Not ranked
sync	#10	Not ranked
component which	Not ranked	#11
this component	Not ranked	#11

6. App details

Long-form description · keyword frequency

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)

Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle. Groove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. Groove has ranked #1 in enterprise customer satisfaction on G2 for four consecutive years and has been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020. ✓ Increase Rep Productivity Give reps 20% of their time back to spend on higher-value activities that drive results. ✓ Boost Salesforce Adoption Drive 90%+ adoption with a flexible sales engagement platform that your team will love and use. ✓ Know What’s Driving Your Business Understand what’s driving your revenue with 100% visibility into sales activities. Learn more: http://groove.co/

Top keywords

groove5×3.16%
sales4×2.53%
driving3×1.90%
activities2×1.27%
adoption2×1.27%
customer2×1.27%
drive2×1.27%
enables2×1.27%
engagement2×1.27%
engagement platform2×1.27%
leaders2×1.27%
platform2×1.27%

Service Agent Script for Salesforce Flow

Salesforce Flow is an awesome tool to help your service agents manage customer cases; make your flows even better with this lightweight call script component. Add the component to your flow screens, enter your script text, and you’re done! The component contains a copy to clipboard button. You can customize the component’s color to match your branding by setting the Color attribute with any RGB value (default is blue). The component’s text size can be modified by setting the Size attribute to small, medium, or large (default is medium). Script text can be copied to a Live Agent chat by passing the Live Chat Transcript record ID into the component's Record ID variable. This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Top keywords

component5×3.76%
script3×2.26%
text3×2.26%
attribute2×1.50%
chat2×1.50%
color2×1.50%
default2×1.50%
flow2×1.50%
id2×1.50%
live2×1.50%

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) vs Service Agent Script for Salesforce Flow

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)

1. Listing metadata

Service Agent Script for Salesforce Flow

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Service Agent Script for Salesforce Flow cheaper?

Which has better reviews, Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Service Agent Script for Salesforce Flow?

Should I choose Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Service Agent Script for Salesforce Flow?

Which is faster to set up, Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Service Agent Script for Salesforce Flow?

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