Which has better reviews, Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) has the higher average rating (4.9★ from 394 reviews) compared to Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s (4.7★ from 137 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) holds the higher average rating (4.9★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?

Both apps are one-click installs from the Salesforce AppExchange. Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) has the deeper published review base (394 vs 137), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) typically suits early-stage and growth-mode teams based on its published review base (394 reviews). Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s typically suits early-stage and growth-mode teams based on its published review base (137 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) and Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?

Migration support varies by app and category. Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) and Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Groove Sales vs Tenfold NextGen CTI — Salesforce

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) vs Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

Side-by-side comparison · 24 data points

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)

4.9·394reviews

✓ Multi-Channel Sales Campaign Automation ✓ Auto-Log Email, Calendar Events & Activities to Salesforce ✓ Auto Contact Capture ✓ Salesforce, LinkedIn & Zoom Integration ✓ Auto-Dialer & Call Logging ✓ Opportunity Management ✓ Revenue Intelligence

salesforcepaid

1. Listing metadata

Field-level data

	Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)	Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s
Tagline	“✓ Multi-Channel Sales Campaign Automation ✓ Auto-Log Email, Calendar Events & Activities to Salesforce ✓ Auto Contact Capture ✓ Salesforce, LinkedIn & Zoom Integration ✓ Auto-Dialer & Call Logging ✓ Opportunity Management ✓ Revenue Intelligence”245 chars	“CTI & Telephony - Cisco, Avaya, Genesys, BroadSoft, Skype, InContact & More Service Cloud Voice (BYOT) \| HVS \| Einstein \| Click-to-Dial \| Screen-pop \| Call Logging \| Omni-Channel \| NLP \| Case Management \| Call Notes \| Call Recording”233 chars
Description	1018 / 2000 chars51% used	1152 / 2000 chars58% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Groove

At a glance

8 metrics · auto-computed

Feature comparison between Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) and Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s
Metric	Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)	Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s
Rating	★ 4.9 ★	4.7 ★
Total reviews	★ 394	137
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	16 supported	16 supported
Listed since	May 2013	Jan 2016

AppRanks verdict

Generated from live data on this page

The call

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) edges out Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) at paid, Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) has the larger user base (394 reviews vs 137), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365); mid-market and enterprise admins with specific feature requirements should evaluate both — Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s's 137-review base may include the workflow context that matches your specific use case better than Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) audit • Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s audit

Listed	May 8, 2013	January 3, 2016

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)	Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s
channel	#11	#5
workflow	#37	#34
contact	#80	#65
doc	#118	#117

6. App details

Long-form description · keyword frequency

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)

Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle. Groove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. Groove has ranked #1 in enterprise customer satisfaction on G2 for four consecutive years and has been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020. ✓ Increase Rep Productivity Give reps 20% of their time back to spend on higher-value activities that drive results. ✓ Boost Salesforce Adoption Drive 90%+ adoption with a flexible sales engagement platform that your team will love and use. ✓ Know What’s Driving Your Business Understand what’s driving your revenue with 100% visibility into sales activities. Learn more: http://groove.co/

Top keywords

groove5×3.16%
sales4×2.53%
driving3×1.90%
activities2×1.27%
adoption2×1.27%
customer2×1.27%
drive2×1.27%
enables2×1.27%
engagement2×1.27%
engagement platform2×1.27%
leaders2×1.27%
platform2×1.27%

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data. With over 100 5-star reviews in the Salesforce AppExchange, Tenfold works closely with the Salesforce team to ensure deep product alignment and early integration with the newest Salesforce capabilities. SERVICE CLOUD VOICE (BYOT) Integrate your existing phone system with Service Cloud Voice. Click to dial, call controls, agent status, IVR data, real-time transcription, and more! HIGH VELOCITY SALES & EINSTEIN CALL COACHING Automatically move your sales cadence forward when making calls. View post-call AI analysis with Einstein Call Coaching. OMNI-CHANNEL INTEGRATION & BLENDED AGENT SUPPORT Full integration of Salesforce Omni-Channel, allowing agents to work digital channels from Salesforce while leveraging external routing of system such as Genesys, Cisco, Avaya & others for calls. ENTERPRISE GRADE PLATFORM 24/7 support, high-uptime, language localization, SSO, Multi-PBX support, blend internal & outsourced agents, role-based UIs & other capabilities core to any enterprise’s success.

Top keywords

salesforce5×3.23%
call3×1.94%
integration3×1.94%
support3×1.94%
agent2×1.29%
agents2×1.29%
call coaching2×1.29%
calls2×

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) vs Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365)

1. Listing metadata

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s cheaper?

Which has better reviews, Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?

Should I choose Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?

Which is faster to set up, Groove Sales Engagement Platform (Salesforce sync for Gmail + Microsoft 365) or Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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