Case Split
When customers raise multiple issues in a case, it is harder to route and resolve. Metrics such as initial response time, SLA attainment, and total resolution time are less accurate when cases are open longer due to unrelated issues. Case Split breaks multi-issue cases into separate cases. Each issue gets its own owner, lifecycle, and metrics. Agents choose which emails, attachments, comments, and custom objects move to the new case. Cases can also be split into an existing case that's already in progress. The result is cleaner data, faster resolution, and accurate KPIs. Case Split is 100% native to Salesforce, supports standard and custom objects, and is part of the Service Experience Suite.
Top keywords
- case5×4.42%
- cases4×3.54%
- split3×2.65%
- accurate2×1.77%
- case split2×1.77%
- custom2×1.77%
- custom objects2×1.77%
- issues2×1.77%
- metrics2×1.77%
- objects2×1.77%
- resolution2×1.77%
- time2×1.77%
Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
