Side-by-side comparison · 24 data points
| Webex Contact Center CTI Connector for Salesforce | smrtPhone | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.
| Metric | Webex Contact Center CTI Connector for Salesforce | smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 6 |
| Free plan | ★ Yes | — |
| Pricing | free_to_install | paid |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 3 | ★ 9 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2012 | May 2023 |
Based on the data on this page, smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Webex Contact Center CTI Connector for Salesforce 's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Webex Contact Center CTI Connector for Salesforce offers a free tier (free_to_install) while smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App; mid-market and enterprise merchants with specific feature requirements should evaluate both — Webex Contact Center CTI Connector for Salesforce 's 0-review base may include the workflow context that matches your specific use case better than smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Webex Contact Center CTI Connector for Salesforce audit • smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App audit
| Last updated | — | — |
|---|
| Keyword | Webex Contact Center CTI Connector for Salesforce | smrtPhone |
|---|---|---|
| lead capture | Not ranked | #71 |
| sign and fill | Not ranked | #110 |
| contract | Not ranked | #120 |
Webex Contact Center CTI Connector for Salesforce is the cheaper option — it offers a free plan (free_to_install). smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Webex Contact Center CTI Connector for Salesforce fits better if you prioritize broader integrations; smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App has more onboarding documentation maturity (6 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Webex Contact Center CTI Connector for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Webex Contact Center CTI Connector for Salesforce and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Webex Contact Center CTI Connector for Salesforce " in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.