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XCD vs Cadalys Service Management
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| XCD | Cadalys Service Management | |
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| Description | ||
| Screenshots | — | — |
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| Developer |
Side-by-side comparison · 24 data points
| XCD | Cadalys Service Management | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Built entirely on the Salesforce platform, Cadalys Service Management® delivers out-of-the-box ITIL processes for any service delivery function, from internal IT and HR help desks for employees to external customer-facing operations that serve clients.
| Metric | XCD: Human Resources (HR) and Payroll on Salesforce | Cadalys Service Management |
|---|---|---|
| Rating | 4.3 ★ | ★ 5.0 ★ |
| Total reviews | ★ 23 | 10 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | ★ 6 | 3 |
| Languages | 3 supported | 2 supported |
| Listed since | Feb 2012 | Nov 2020 |
Based on the data on this page, Cadalys Service Management is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs XCD: Human Resources (HR) and Payroll on Salesforce's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: XCD: Human Resources (HR) and Payroll on Salesforce at paid, Cadalys Service Management at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Cadalys Service Management; mid-market and enterprise admins with specific feature requirements should evaluate both — XCD: Human Resources (HR) and Payroll on Salesforce's 23-review base may include the workflow context that matches your specific use case better than Cadalys Service Management's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: XCD: Human Resources (HR) and Payroll on Salesforce audit • Cadalys Service Management audit
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| Keyword | XCD | Cadalys Service Management |
|---|---|---|
| scalable and fully | #2 | Not ranked |
| payroll | #6 | Not ranked |
| people data | #6 | Not ranked |
| service management | Not ranked | #12 |
| workflow | Not ranked | #87 |
Both XCD: Human Resources (HR) and Payroll on Salesforce and Cadalys Service Management offer paid plans only. XCD: Human Resources (HR) and Payroll on Salesforce starts at paid; Cadalys Service Management starts at paid. Compare the per-tier features in the Pricing section above before committing.
Cadalys Service Management has the higher average rating (5.0★ from 10 reviews) compared to XCD: Human Resources (HR) and Payroll on Salesforce (4.3★ from 23 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Cadalys Service Management holds the higher average rating (5.0★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. XCD: Human Resources (HR) and Payroll on Salesforce has the deeper published review base (23 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
XCD: Human Resources (HR) and Payroll on Salesforce typically suits early-stage and growth-mode teams based on its published review base (23 reviews). Cadalys Service Management typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. XCD: Human Resources (HR) and Payroll on Salesforce and Cadalys Service Management both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cadalys Service Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.