Which has better reviews, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce?

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement (4.9★, 36 reviews) and Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce (5.0★, 100 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce has more onboarding documentation maturity (100 reviews vs 36), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement typically suits early-stage and growth-mode stores based on its review-base composition (36 reviews). Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce aligns more with early-stage and growth-mode stores (100 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement and Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce?

Migration support varies by app and category. b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement and Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

b+s Connects for vs Conquer for SMS + CTI — Salesforce

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement vs Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce

Side-by-side comparison · 24 data points

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

4.9·36reviews

The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.

Shopifypaid

Change

1. Listing metadata

Field-level data

	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement	Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer \| Salesforce
Tagline	“The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.”242 chars	“Conquer is a Salesforce-native AI dialer to call, connect & close faster. Get CTI telephony, power dialer, click-to-call, Voice calling, two-way SMS, bulk SMS & WhatsApp with AI call transcription & sentiment analysis. Boost pipeline 228%, deal size 150%.”255 chars
Description	559 / 2000 chars28% used	1182 / 2000 chars59% used
Screenshots	—	—
Languages	ende	en
Platforms	Shopify	Shopify
Developer	Bucher + Suter	CONQUER

At a glance

9 metrics · auto-computed

Feature comparison between b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement and Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce
Metric	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement	Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer \| Salesforce
Rating	4.9 ★	★ 5.0 ★
Total reviews	36	★ 100
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	6	★ 9
Languages	2 supported	1 supported
Listed since	Jun 2012	Apr 2025

Listed	June 22, 2012	April 1, 2025

Last updated	—	—

3. Features

As listed by each developer

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Agents can manage voice, case, email, and omni-channel interactions, all within the CRM.
Seamless Open CTI integration with the Salesforce GUI streamlines agent workflow by creating a “single pane of glass.”
Optimized caller routing configurable through user-defined rules designed to ensure customers are put in touch with the right agent, right away, every time.
Support for real-time WCCAI transcription that empowers Salesforce Einstein and improves agent efficiency and accountability.
Salesforce Sales Engagement (formerly High Velocity Sales) ready.
Cisco Mobile Agent ready.

Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce

Salesforce-Native CTI Telephony Get native CTI telephony to manage Voice calls, SMS messaging, & dialer workflows in one softphone platform. Sales & RevOps teams handle calling, texting, & customer communication while maintaining engagement data.
Power Dialer for Salesforce Increase outbound productivity with a Power Dialer. Automatically dial leads, reduce idle time between calls, and help SDR and sales teams connect with more prospects while managing calling activity directly inside Salesforce.
Click-to-Dial & Automated Call Logging Make voice calls instantly using click-to-dial with CTI telephony integration. Inbound calls, voicemail, IVR & SMS are auto-logged with AI call transcription and AI speech-to-text for accurate records.
SMS Text Messaging & Voice Communication Drive two-way text conversations and bulk outreach from Salesforce with SMS, Bulk SMS, Two-way SMS, WhatsApp, Mass Texting & Text Messaging. Keep Conversational Messaging & Voice calls connected to Service Cloud.
Multi-Channel Cadence Communication Automate multi-channel cadences with Salesforce Flow across Voice, Two-way SMS, WhatsApp, Conversational Messaging, voicemail drops and email. Reach buyers on their channels & lift engagement across the sales cycle.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	b+s Connects for Cisco Contact Center \| omnichannel \| CTI \| Sales Engagement	Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer \| Salesforce
center	#12	#7
contact	#19	#41

9. App details

Long-form description · keyword frequency

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers. Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector. This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/

Top keywords

salesforce3×3.85%
connector2×2.56%
means2×2.56%
salesforce connector2×2.56%

Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce

Conquer is an AI-powered Salesforce dialer and CTI telephony platform that helps revenue teams scale outbound outreach and manage customer communication through voice calls, SMS text messaging, and automated sales cadences. Sales teams use Power Dialer, Mass Dialer, and CTI telephony click-to-dial to accelerate outbound calling, increase connection rates, and reduce manual dialing. Native SMS text messaging and voicemail drop enable teams to engage prospects across voice and messaging channels directly inside Salesforce. AI sales coaching and conversation insights use AI-powered features like call transcription, speech-to-text, sentiment analysis, and voice alerts to analyze conversations and engagement patterns. Combined with real-time analytics, teams gain visibility into call activity, SMS engagement, and overall productivity to improve outreach performance. Common use cases include: ➤ Outbound prospecting and SDR dialing campaigns ➤ Inside sales and revenue team outreach ➤ Call center communication in Salesforce ➤ Lead follow-up and inbound response management ➤ Customer success and account management calls ➤ Multi-channel sales cadences using voice and SMS

Top keywords

sales5×3.21%
sms4×2.56%
teams4×2.56%
voice4×2.56%
call3×1.92%
dialer3×1.92%
messaging3×1.92%
outbound3×1.92%
outreach3×1.92%
salesforce3×1.92%
ai-powered2×1.28%
cadences2×1.28%

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement vs Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

1. Listing metadata

Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement · 0 changes

Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce · 8 changes

9. App details

Frequently asked

Is b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce cheaper?

Which has better reviews, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce?

Should I choose b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement or Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement and Conquer for SMS + CTI Telephony, AI Contact Center, Voice + Dialer | Salesforce?