Can I migrate data between TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension?

Migration support varies by app and category. TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

TaskRay Customer vs b+s Connects for — Salesforce

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce vs b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension

Side-by-side comparison · 24 data points

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

5.0·330reviews

TaskRay is the go to Agentic Project Management Solution built natively on Salesforce, combining project management, MCP connectivity, AI Agents, and expert services in one system of record for customer onboarding, implementation, and delivery.

salesforcepaid

1. Listing metadata

Field-level data

	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	b+s Connects for Service Cloud Voice \| Agentforce Callback Escalation Extension
Tagline	“TaskRay is the go to Agentic Project Management Solution built natively on Salesforce, combining project management, MCP connectivity, AI Agents, and expert services in one system of record for customer onboarding, implementation, and delivery.”244 chars	“Seamlessly integrated with Salesforce Agentforce, this feature allows customers to escalate from a chatbot to a human agent via a callback request, ensuring a smooth transition with full interaction context preserved.”217 chars
Description	1190 / 2000 chars60% used	831 / 2000 chars42% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	TaskRay	Bucher + Suter
Listed

At a glance

8 metrics · auto-computed

Feature comparison between TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension
Metric	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	b+s Connects for Service Cloud Voice \| Agentforce Callback Escalation Extension
Rating	5.0 ★	—
Total reviews	330	0
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	3 tiers	—
Listed features	★ 9	4
Languages	1 supported	1 supported
Listed since	Aug 2012	Jan 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension offers a free tier (free) while TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce has the larger user base (330 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension's 0-review base may include the workflow context that matches your specific use case better than TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce audit • b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension audit

Last updated	—	—

3. Features

As listed by each developer

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

✔ Transform the Way Your Teams Manage Projects The faster your team can deliver a successful project, the more profitable the outcome. Faster projects result in less operating costs, faster cash collection, and increased people productivity.
✔ Project Management, Built for Salesforce TaskRay is designed to help project managers complete work 2.5x faster. Leverage Agentforce AI Actions to improve project outcomes and delight customers with seamless onboarding experiences.
✔ Native Salesforce Technology TaskRay is built natively in Salesforce. No complicated integrations or systems maintenance required. Don't settle for task management in spreadsheets or outdated PM tools. Keep your data safe and secure in Salesforce.
✔ Task Management with AI Actions Manage projects your way. Automate manual tasks, assign work to AI Agents, speed up handoffs, and increase project capacity by 25%. TaskRay templates improve productivity and create repeatability for complex processes.
✔ Resource Management Bring customers, contractors and partners into your projects easily with TaskRay. Allocate resources quickly and easily for projects to reduce costs by over 21%. Assign work based on skills, capabilities, and resource capacity.
✔ Enhance Project Collaboration Manage resourcing based on capacity and specialized knowledge. Extend visibility and drive accountability with every internal and external stakeholder involved in your project.
✔ Improve Customer Experience More efficient projects lead to higher profits and happier customers. TaskRay customers report seeing 15%+ increase in CSAT and NPS scores. Create lifetime loyalty by speeding up time to value for your customers.
✔ Consolidate Technology Spend Stop piecing together disparate tools for multiple teams and create exactly what you need inside Salesforce. TaskRay is a one-stop shop for project management, customer onboarding, resource management, and collaboration.
✔ Deliver a Complete Customer 360 Vision TaskRay works natively with all major Salesforce Clouds - Sales, Service, Field Service, Revenue and more - to complete the onboarding gap left in the full customer life cycle management process.

b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension

Minimize wait times during peak hours.
Enhance customer satisfaction with personalized human engagement when your customers require it most.
Ensure continuity with comprehensive interaction history.
Provide your human agents with the context they need from your Agentforce Agent to make their customer interaction painless.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	b+s Connects for Service Cloud Voice \| Agentforce Callback Escalation Extension
chatbot	#83	#351

7. App details

Long-form description · keyword frequency

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

What is TaskRay? TaskRay is the #1 rated project management application on the AppExchange, now powered by MCP and Agents. Enterprises use TaskRay to manage projects faster, creating repeatable and scalable workflows that outperform conventional tools like spreadsheets or off platform solutions. Ideal for teams seeking to manage onboarding projects natively in their Salesforce platform. TaskRay Use Cases: ✔ Project Management: Take control of your projects and manage delivery your way. ✔ Task Management: Accelerate project cycles times and automating mundane tasks for teams. ✔ Resource Management: Easily assign project work based on skills, capabilities and project requirements. ✔ Onboarding: Onboard customers, clients, partners, and employees faster. Who Uses TaskRay: ✔ Project Managers: Standardize processes, assign tasks internally, manage external resourcing, and collaborate with Customers. ✔ Leadership Teams: Reduce operating expenses, increase revenue collection, and drive greater profitability on every project. ✔ Administrators: Consolidate project management processes and workflows into Salesforce. See TaskRay for yourself: https://taskray.com/book-a-demo/

Top keywords

project8×5.26%
taskray7×4.61%
management5×3.29%
project management3×1.97%
projects3×1.97%
teams3×1.97%
assign2×1.32%
customers2×1.32%
faster2×1.32%
onboarding2×1.32%
platform2×1.32%
processes2×1.32%

b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension

Seamlessly integrating b+s Connects for Service Cloud Voice with Salesforce Agentforce, this feature allows customers to escalate from a chatbot to a human agent via a callback request, ensuring a smooth transition with full interaction context preserved. Core Features - Escalation with contextual awareness. This Agenforce action provides your human agents with the details they need to provide great service from the get-go. - Scalable & secure, this extension is built for mid-to-large contact centers, compliant with data standards. - Streamlined setup that provides for a quick integration with b+s Connects for Service Cloud Voice. Business Benefits - Enhance customer satisfaction with minimal wait times. - Optimize agent productivity through interaction continuity. - Manage peak demand efficiently across industries.

Top keywords

service3×2.50%
agent2×1.67%
cloud2×1.67%
cloud voice2×1.67%
connects2×1.67%
connects for service2×1.67%
human2×1.67%
interaction2×1.67%
provides2×1.67%

Frequently asked

Common questions about this comparison

Is TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension cheaper?

b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension is the cheaper option — it offers a free plan (free). TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension?

AppRanks cannot separate these two on rating, because neither publishes one. TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce does carry the larger published review base (330 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension?

Both apps are one-click installs from the Salesforce AppExchange. TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce has the deeper published review base (330 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce typically suits early-stage and growth-mode teams based on its published review base (330 reviews). b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce vs b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

1. Listing metadata

b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce · 8 changes

b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension · 0 changes

7. App details

Frequently asked

Is TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension cheaper?

Should I choose TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension?

Which is faster to set up, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension?