Generated from b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension's audit data
b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension scores 57/100 across 6 category checks, which tracks in the middle band, with 4 of 6 categories below the headline. Strengths: title optimization holds at 88/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: categories & discoverability (33/100) and technical & support (42/100) drag the average down; lifting categories & discoverability is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension on Salesforce. It scored 57/100 (grade C) on today's snapshot. Top strength: Title Optimization at 88/100. Biggest gap: Categories & Discoverability at 33/100. We re-audit every 24 hours from the canonical Salesforce listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: July 15, 2026
b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension's overall score of 57/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 2 categories score above the headline number and 4 score below. The strongest category is Title Optimization (88/100, +31 vs overall); the weakest is Categories & Discoverability (33/100), 24 points below the overall — a meaningful but not dominant gap. Top three by score: Title Optimization (88), Description & Content (71), Visual Assets (50).
Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension scored 57/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 88/100, Description & Content 71/100, Visual Assets 50/100, Categories & Discoverability 33/100, Technical & Support 42/100, Languages 50/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.
b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension's strongest audit area is Title Optimization, scored at 88/100. Of the 4 checks AppRanks runs in this category, 3 pass cleanly, with the remainder in warning rather than failing state. This is the dimension a competing listing would need to match before b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension loses its current edge in this category.
The weakest area in b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension's audit is Categories & Discoverability, scored at 33/100. The failing checks are category count, feature tags, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.