Which has better reviews, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce has the higher average rating (5.0★ from 330 reviews) compared to Salesforce Case Deflection Reporting Package for Lightning Communities (2.6★ from 17 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce holds the higher average rating (5.0★ vs 2.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

Both apps are one-click installs from the Salesforce AppExchange. TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce has the deeper published review base (330 vs 17), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce typically suits early-stage and growth-mode teams based on its published review base (330 reviews). Salesforce Case Deflection Reporting Package for Lightning Communities typically suits early-stage and growth-mode teams based on its published review base (17 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and Salesforce Case Deflection Reporting Package for Lightning Communities?

Migration support varies by app and category. TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and Salesforce Case Deflection Reporting Package for Lightning Communities both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce Case Deflection Reporting Package for Lightning Communities" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

TaskRay Customer vs Salesforce Case — Salesforce

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce vs Salesforce Case Deflection Reporting Package for Lightning Communities

Side-by-side comparison · 24 data points

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

5.0·330reviews

TaskRay is the go to Agentic Project Management Solution built natively on Salesforce, combining project management, MCP connectivity, AI Agents, and expert services in one system of record for customer onboarding, implementation, and delivery.

salesforcepaid

Change

1. Listing metadata

Field-level data

	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	Salesforce Case Deflection Reporting Package for Lightning Communities
Tagline	“TaskRay is the go to Agentic Project Management Solution built natively on Salesforce, combining project management, MCP connectivity, AI Agents, and expert services in one system of record for customer onboarding, implementation, and delivery.”244 chars	“Get insight into how well the Contact Support Form and Case Deflection components actually deflect cases from being created in your Lightning sites and communities. Note: Deflections by guest users aren't currently included. Check back for updates!”249 chars
Description	1190 / 2000 chars60% used	639 / 2000 chars32% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	TaskRay	Salesforce Labs

At a glance

8 metrics · auto-computed

Feature comparison between TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and Salesforce Case Deflection Reporting Package for Lightning Communities
Metric	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	Salesforce Case Deflection Reporting Package for Lightning Communities
Rating	★ 5.0 ★	2.6 ★
Total reviews	★ 330	17
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	3 tiers	—
Listed features	★ 9	1
Languages	1 supported	1 supported
Listed since	Aug 2012	Jun 2018

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Salesforce Case Deflection Reporting Package for Lightning Communities's 2.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Salesforce Case Deflection Reporting Package for Lightning Communities offers a free tier (free) while TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce has the larger user base (330 reviews vs 17), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Salesforce Case Deflection Reporting Package for Lightning Communities's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Salesforce Case Deflection Reporting Package for Lightning Communities's 17-review base may include the workflow context that matches your specific use case better than TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce audit • Salesforce Case Deflection Reporting Package for Lightning Communities audit

Listed	August 9, 2012	June 27, 2018

Last updated	—	—

3. Features

As listed by each developer

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

✔ Transform the Way Your Teams Manage Projects The faster your team can deliver a successful project, the more profitable the outcome. Faster projects result in less operating costs, faster cash collection, and increased people productivity.
✔ Project Management, Built for Salesforce TaskRay is designed to help project managers complete work 2.5x faster. Leverage Agentforce AI Actions to improve project outcomes and delight customers with seamless onboarding experiences.
✔ Native Salesforce Technology TaskRay is built natively in Salesforce. No complicated integrations or systems maintenance required. Don't settle for task management in spreadsheets or outdated PM tools. Keep your data safe and secure in Salesforce.
✔ Task Management with AI Actions Manage projects your way. Automate manual tasks, assign work to AI Agents, speed up handoffs, and increase project capacity by 25%. TaskRay templates improve productivity and create repeatability for complex processes.
✔ Resource Management Bring customers, contractors and partners into your projects easily with TaskRay. Allocate resources quickly and easily for projects to reduce costs by over 21%. Assign work based on skills, capabilities, and resource capacity.
✔ Enhance Project Collaboration Manage resourcing based on capacity and specialized knowledge. Extend visibility and drive accountability with every internal and external stakeholder involved in your project.
✔ Improve Customer Experience More efficient projects lead to higher profits and happier customers. TaskRay customers report seeing 15%+ increase in CSAT and NPS scores. Create lifetime loyalty by speeding up time to value for your customers.
✔ Consolidate Technology Spend Stop piecing together disparate tools for multiple teams and create exactly what you need inside Salesforce. TaskRay is a one-stop shop for project management, customer onboarding, resource management, and collaboration.
✔ Deliver a Complete Customer 360 Vision TaskRay works natively with all major Salesforce Clouds - Sales, Service, Field Service, Revenue and more - to complete the onboarding gap left in the full customer life cycle management process.

Salesforce Case Deflection Reporting Package for Lightning Communities

Using the Case Deflection Reporting package, get real-time metrics on potential and confirmed case deflections, the most helpful articles and discussions, and the least helpful articles and discussions.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	Salesforce Case Deflection Reporting Package for Lightning Communities
faster and	#1	Not ranked
project management	#1	Not ranked
project	#2	Not ranked
case data install	Not ranked	#6
your case data	Not ranked	#8

7. App details

Long-form description · keyword frequency

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

What is TaskRay? TaskRay is the #1 rated project management application on the AppExchange, now powered by MCP and Agents. Enterprises use TaskRay to manage projects faster, creating repeatable and scalable workflows that outperform conventional tools like spreadsheets or off platform solutions. Ideal for teams seeking to manage onboarding projects natively in their Salesforce platform. TaskRay Use Cases: ✔ Project Management: Take control of your projects and manage delivery your way. ✔ Task Management: Accelerate project cycles times and automating mundane tasks for teams. ✔ Resource Management: Easily assign project work based on skills, capabilities and project requirements. ✔ Onboarding: Onboard customers, clients, partners, and employees faster. Who Uses TaskRay: ✔ Project Managers: Standardize processes, assign tasks internally, manage external resourcing, and collaborate with Customers. ✔ Leadership Teams: Reduce operating expenses, increase revenue collection, and drive greater profitability on every project. ✔ Administrators: Consolidate project management processes and workflows into Salesforce. See TaskRay for yourself: https://taskray.com/book-a-demo/

Top keywords

project8×5.26%
taskray7×4.61%
management5×3.29%
project management3×1.97%
projects3×1.97%
teams3×1.97%
assign2×1.32%
customers2×1.32%
faster2×1.32%
onboarding2×1.32%
platform2×1.32%
processes2×1.32%

Salesforce Case Deflection Reporting Package for Lightning Communities

When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports. - Discussions with the Most Deflections - Articles with Unsuccessful Deflections - Discussions w/ Unsuccessful Deflections - Overall Case Deflection - Articles with the Most Deflections - Discussions with Potential Deflections - Most Helpful Articles - Most Helpful Discussions - Articles with Potential Deflections

Top keywords

deflections6×6.38%
articles4×4.26%
case4×4.26%
case deflection4×4.26%
deflection4×4.26%
discussions4×4.26%
communities2×2.13%
dashboard2×2.13%
deflections - discussions2×2.13%
helpful2×

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce vs Salesforce Case Deflection Reporting Package for Lightning Communities

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

1. Listing metadata

Salesforce Case Deflection Reporting Package for Lightning Communities

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce · 8 changes

Salesforce Case Deflection Reporting Package for Lightning Communities · 0 changes

7. App details

Frequently asked

Is TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities cheaper?

Which has better reviews, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

Should I choose TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

Which is faster to set up, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or Salesforce Case Deflection Reporting Package for Lightning Communities?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and Salesforce Case Deflection Reporting Package for Lightning Communities?