Which works better for small vs large Salesforce AppExchange admins?

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce typically suits early-stage and growth-mode teams based on its published review base (330 reviews). I Am Out! The Out of Office Case Handler. typically suits early-stage and growth-mode teams based on its published review base (12 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

TaskRay Customer vs I Am Out! The Out of — Salesforce

I Am Out! The Out of Office Case Handler. vs TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

Side-by-side comparison · 24 data points

I Am Out! The Out of Office Case Handler.

3.1·12reviews

PTO / OOO Rules - When an agent goes on vacation or out of office, I'm Out! provides an easy way for the agent to say (a) I'm out and (2) all customer cases should get assigned to someone else.

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1. Listing metadata

Field-level data

	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	I Am Out! The Out of Office Case Handler.
Tagline	“TaskRay is the go to Agentic Project Management Solution built natively on Salesforce, combining project management, MCP connectivity, AI Agents, and expert services in one system of record for customer onboarding, implementation, and delivery.”244 chars	“PTO / OOO Rules - When an agent goes on vacation or out of office, I'm Out! provides an easy way for the agent to say (a) I'm out and (2) all customer cases should get assigned to someone else.”193 chars
Description	1190 / 2000 chars60% used	817 / 2000 chars41% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	TaskRay	Salesforce Labs

At a glance

8 metrics · auto-computed

Feature comparison between TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce and I Am Out! The Out of Office Case Handler.
Metric	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	I Am Out! The Out of Office Case Handler.
Rating	★ 5.0 ★	3.1 ★
Total reviews	★ 330	12
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	3 tiers	—
Listed features	★ 9	2
Languages	1 supported	16 supported
Listed since	Aug 2012	Sep 2017

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs I Am Out! The Out of Office Case Handler.'s 3.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, I Am Out! The Out of Office Case Handler. offers a free tier (free) while TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce has the larger user base (330 reviews vs 12), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. I Am Out! The Out of Office Case Handler.'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — I Am Out! The Out of Office Case Handler.'s 12-review base may include the workflow context that matches your specific use case better than TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce audit • I Am Out! The Out of Office Case Handler. audit

Listed	August 9, 2012	September 27, 2017

Last updated	—	—

3. Features

As listed by each developer

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

✔ Transform the Way Your Teams Manage Projects The faster your team can deliver a successful project, the more profitable the outcome. Faster projects result in less operating costs, faster cash collection, and increased people productivity.
✔ Project Management, Built for Salesforce TaskRay is designed to help project managers complete work 2.5x faster. Leverage Agentforce AI Actions to improve project outcomes and delight customers with seamless onboarding experiences.
✔ Native Salesforce Technology TaskRay is built natively in Salesforce. No complicated integrations or systems maintenance required. Don't settle for task management in spreadsheets or outdated PM tools. Keep your data safe and secure in Salesforce.
✔ Task Management with AI Actions Manage projects your way. Automate manual tasks, assign work to AI Agents, speed up handoffs, and increase project capacity by 25%. TaskRay templates improve productivity and create repeatability for complex processes.
✔ Resource Management Bring customers, contractors and partners into your projects easily with TaskRay. Allocate resources quickly and easily for projects to reduce costs by over 21%. Assign work based on skills, capabilities, and resource capacity.
✔ Enhance Project Collaboration Manage resourcing based on capacity and specialized knowledge. Extend visibility and drive accountability with every internal and external stakeholder involved in your project.
✔ Improve Customer Experience More efficient projects lead to higher profits and happier customers. TaskRay customers report seeing 15%+ increase in CSAT and NPS scores. Create lifetime loyalty by speeding up time to value for your customers.
✔ Consolidate Technology Spend Stop piecing together disparate tools for multiple teams and create exactly what you need inside Salesforce. TaskRay is a one-stop shop for project management, customer onboarding, resource management, and collaboration.
✔ Deliver a Complete Customer 360 Vision TaskRay works natively with all major Salesforce Clouds - Sales, Service, Field Service, Revenue and more - to complete the onboarding gap left in the full customer life cycle management process.

I Am Out! The Out of Office Case Handler.

Customers are happy knowing that their cases are being worked on. They will always be able to contact a service agent regarding their concerns.
Service agents can designate a backup case owner while out of office. Customers' cases are assigned to backup owners at the start of an agent's time off.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce	I Am Out! The Out of Office Case Handler.
project management	#1	Not ranked
project	#2	Not ranked
management app	#3	Not ranked
cases	Not ranked	#6

7. App details

Long-form description · keyword frequency

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

What is TaskRay? TaskRay is the #1 rated project management application on the AppExchange, now powered by MCP and Agents. Enterprises use TaskRay to manage projects faster, creating repeatable and scalable workflows that outperform conventional tools like spreadsheets or off platform solutions. Ideal for teams seeking to manage onboarding projects natively in their Salesforce platform. TaskRay Use Cases: ✔ Project Management: Take control of your projects and manage delivery your way. ✔ Task Management: Accelerate project cycles times and automating mundane tasks for teams. ✔ Resource Management: Easily assign project work based on skills, capabilities and project requirements. ✔ Onboarding: Onboard customers, clients, partners, and employees faster. Who Uses TaskRay: ✔ Project Managers: Standardize processes, assign tasks internally, manage external resourcing, and collaborate with Customers. ✔ Leadership Teams: Reduce operating expenses, increase revenue collection, and drive greater profitability on every project. ✔ Administrators: Consolidate project management processes and workflows into Salesforce. See TaskRay for yourself: https://taskray.com/book-a-demo/

Top keywords

project8×5.26%
taskray7×4.61%
management5×3.29%
project management3×1.97%
projects3×1.97%
teams3×1.97%
assign2×1.32%
customers2×1.32%
faster2×1.32%
onboarding2×1.32%
platform2×1.32%
processes2×1.32%

I Am Out! The Out of Office Case Handler.

I'm Out! The Out of Office Case Handler ensures speedier and timely resolution of cases building customer trust and satisfaction. A service agent can now assign cases to other agents when going on PTO, making sure that all cases are being looked at, at all times, with the same sense of urgency and proficiency that customers expect from Salesforce. Customers are happy knowing that their concerns/issues/cases are being looked at and will be resolved as soon as possible. Time to resolve cases should not be affected by service agents being away from the office. With this app the agent has the ability to assign his/her cases to another agent with the same set of skills and know-how, when going OOO. This ensures that customer cases are not waiting for an agent to be back from OOO to be picked up and worked on.

Top keywords

cases7×4.79%
agent4×2.74%
agents2×1.37%
assign2×1.37%
customer2×1.37%
customers2×1.37%
ensures2×1.37%
going2×1.37%
looked2×1.37%
office2×

I Am Out! The Out of Office Case Handler. vs TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

I Am Out! The Out of Office Case Handler.

1. Listing metadata

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce · 7 changes

I Am Out! The Out of Office Case Handler. · 0 changes

7. App details

Frequently asked

Is TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or I Am Out! The Out of Office Case Handler. cheaper?

Which has better reviews, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or I Am Out! The Out of Office Case Handler.?

Should I choose TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or I Am Out! The Out of Office Case Handler.?

Which is faster to set up, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce or I Am Out! The Out of Office Case Handler.?

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Which works better for small vs large Salesforce AppExchange admins?

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