Side-by-side comparison · 24 data points
TicketManager's lightning-ready app makes it incredibly easy to manage all the details of your company-owned sports tickets & events - from getting tickets in the right hands, to creating custom event invitations, to reporting on tax deductions and ROI.
| TicketManager for Salesforce | Blackthorn Messaging | SMS Text Messages for Salesforce | |
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It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place.
| Metric | TicketManager for Salesforce | Blackthorn Messaging | SMS Text Messages for Salesforce |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 3 | ★ 58 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Built for Shopify | — | — |
| Pricing tiers | — | 1 tier |
| Listed features | 3 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2012 | Aug 2012 |
TicketManager for Salesforce and Blackthorn Messaging | SMS Text Messages for Salesforce are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, TicketManager for Salesforce offers a free tier (free) while Blackthorn Messaging | SMS Text Messages for Salesforce starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: TicketManager for Salesforce audit • Blackthorn Messaging | SMS Text Messages for Salesforce audit
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TicketManager for Salesforce is the cheaper option — it offers a free plan (free). Blackthorn Messaging | SMS Text Messages for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
TicketManager for Salesforce (5.0★, 3 reviews) and Blackthorn Messaging | SMS Text Messages for Salesforce (4.9★, 58 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. TicketManager for Salesforce fits better if you prioritize rating consistency; Blackthorn Messaging | SMS Text Messages for Salesforce is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Blackthorn Messaging | SMS Text Messages for Salesforce has more onboarding documentation maturity (58 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
TicketManager for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (3 reviews). Blackthorn Messaging | SMS Text Messages for Salesforce aligns more with early-stage and growth-mode stores (58 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. TicketManager for Salesforce and Blackthorn Messaging | SMS Text Messages for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from TicketManager for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.