Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Telviva One Engage cheaper?

Telviva One Engage is the cheaper option — it offers a free plan (free_to_install). CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). Telviva One Engage typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CTI Data Connector vs Telviva One Engage — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Telviva One Engage

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

salesforcepaid

Change

1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Telviva One Engage
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“Telviva One seamlessly synchronises fixed-line and mobile voice on our all-in-one communications platform. It provides integration with your Salesforce application to handle all your communications from within Salesforce.”221 chars
Description	1192 / 2000 chars60% used	592 / 2000 chars30% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Unaric	Telviva (Pty) Ltd

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Telviva One Engage
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Telviva One Engage
Rating	5.0 ★	—
Total reviews	156	0
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	2
Languages	16 supported	1 supported
Listed since	Aug 2011	May 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Telviva One Engage's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Telviva One Engage offers a free tier (free_to_install) while CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Telviva One Engage's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — Telviva One Engage's 0-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT audit • Telviva One Engage audit

Listed	August 11, 2011	May 21, 2025

Last updated	—	—

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Telviva One Engage
sales and service	#6	#1

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Telviva One Engage

Telviva integrates voice calls, PBX, video conferencing, instant messaging, contact centre, and business intelligence into one single service. We are compatible with leading devices, smartphones, and data networks making Telviva easy to access and enabling work from anywhere. We provide a telecoms system that has the ability to drive a better experience for your customers and better productivity, accuracy, and speed from your staff members by integrating with your CRM, contact databases, and other third-party cloud solutions to gather the history and context of previous conversations.

Top keywords

better2×2.33%
contact2×2.33%
telviva2×2.33%

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Telviva One Engage

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

Telviva One Engage

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Telviva One Engage cheaper?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Telviva One Engage?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Telviva One Engage?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Telviva One Engage?

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