Which has better reviews, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx (5.0★, 156 reviews) and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx has more onboarding documentation maturity (156 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx typically suits early-stage and growth-mode stores based on its review-base composition (156 reviews). Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Unaric Voice – CTI vs Axialys CCaaS : CTI — Salesforce

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx vs Axialys CCaaS

Side-by-side comparison · 24 data points

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

Shopifypaid

Change

1. Listing metadata

Field-level data

	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Axialys CCaaS
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“Axialys CCaaS provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions”157 chars
Description	1192 / 2000 chars60% used	977 / 2000 chars49% used
Screenshots	—	—
Languages	nlenfifrde+11 more	enfr
Platforms	Shopify	Shopify
Developer	Unaric	AXIALYS

At a glance

9 metrics · auto-computed

Feature comparison between Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration
Metric	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 156	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	3
Languages	16 supported	2 supported
Listed since	Aug 2011	Dec 2018

AppRanks verdict

Generated from live data on this page

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx at paid, Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx has the larger user base (156 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx audit • Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration audit

Listed	August 11, 2011	December 17, 2018

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Axialys CCaaS
telephony	#1	Not ranked
service cloud voice	#1	Not ranked
keeping teams	#1	Not ranked
contact	Not ranked	#91

9. App details

Long-form description · keyword frequency

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Axialys CCaaS

With Axialys CCaaS, You will benefit from : CTI, IVR configurator, ACD, supervision interface, agent interface, Omnichannel real-time monitoring, dialer, click-to-call, auto-dialing, call-recording, call-routing, call-queuing, advanced reporting, SMS sending, etc. As a Telecom Operator, we invest in global telecom infrastructure to offer the best-in-class audio quality for your phone interactions. The Axialys CCaaS-Salesforce integration improves the quality of every interaction in order to offer the best customer experience as possible. Axialys CCaaS integrated to Salesforce, allow your company to : . have a glance at your contact page before answering the call . click to dial to call your contact . log every conversation details in the Salesforce contact page . deliver Voice Flows by skills or priorities . monitor your contact center & agents activity in real-time . access to out-and-out dashboards . and of course, benefit from a high-level voice quality

Top keywords

contact4×3.01%
axialys3×2.26%
quality3×2.26%
axialys ccaas2×1.50%
benefit2×1.50%
call2×1.50%
ccaas2×1.50%
contact page2×1.50%
interface2×1.50%
offer

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx vs Axialys CCaaS

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

1. Listing metadata

Axialys CCaaS

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx · 1 changes

Axialys CCaaS · 0 changes

9. App details

Frequently asked

Is Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration cheaper?

Which has better reviews, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Should I choose Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?