Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Voice for Salesforce by Enreach cheaper?

Both CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Voice for Salesforce by Enreach offer paid plans only. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid; Voice for Salesforce by Enreach starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Voice for Salesforce by Enreach?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). Voice for Salesforce by Enreach typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CTI Data Connector vs Voice for Salesforce — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Voice for Salesforce by Enreach

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

salesforcepaid

Change

1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Voice for Salesforce by Enreach
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“Voice for Salesforce and Service Cloud Voice empower your employees with AI-driven insights, real-time call transcription, and a 360° customer view. ”217 chars
Description	1192 / 2000 chars60% used	1049 / 2000 chars52% used
Screenshots	—	—
Languages	nlenfifrde+11 more	enfisv
Platforms	Salesforce	Salesforce
Developer	Unaric	Enreach

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Voice for Salesforce by Enreach
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Voice for Salesforce by Enreach
Rating	★ 5.0 ★	4.4 ★
Total reviews	★ 156	8
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	3
Languages	16 supported	3 supported
Listed since	Aug 2011	Apr 2018

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Voice for Salesforce by Enreach's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT at paid, Voice for Salesforce by Enreach at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Voice for Salesforce by Enreach's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — Voice for Salesforce by Enreach's 8-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT audit • Voice for Salesforce by Enreach audit

Listed	August 11, 2011	April 16, 2018

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

Voice for Salesforce by Enreach

UNIFIED VOICE AND DATA Bring all customer interactions into one place. Integrate telephony with Salesforce to streamline sales and support workflows, eliminating the need for disconnected tools.
AI-POWERED CALL HANDLING Empower your team with real-time transcription and AI-enhanced call data. Automatically log calls, uncover actionable insights, and deliver personalized experiences that drive efficiency and results.
ADVANCED VOICE TOOLS Streamline calling workflows with features like click-to-dial, automated call logging, and real-time caller pop-ups. Use Salesforce’s reporting tools to analyze call performance and optimize your sales and support operations.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Voice for Salesforce by Enreach
service cloud voice	#3	#12
cloud voice	#7	#12
voice	#10	#11

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Voice for Salesforce by Enreach

Voice for Salesforce by Enreach transforms the way sales and support teams manage telephony. By embedding AI-powered call handling and real-time transcription directly into Salesforce, this solution simplifies workflows, enhances customer interactions, and boosts team productivity. With AI-enhanced call data, users get actionable insights into every interaction, helping them focus on meaningful conversations instead of manual tasks. Incoming calls trigger caller pop-ups that display relevant Salesforce records, while outbound calls are streamlined with click-to-dial. Real-time transcription ensures every detail is captured during the conversation and logged automatically as an activity in Salesforce. Managers gain visibility with integrated reporting tools to monitor performance and identify opportunities for improvement. For businesses needing advanced omni-channel support, AI-powered recommendations, and deep Service Cloud integration, Enreach also offers Enreach for Service Cloud Voice—an ideal solution for customer service teams.

Top keywords

salesforce4×2.96%
enreach3×2.22%
service3×2.22%
ai-powered2×1.48%
call2×1.48%
calls2×1.48%
cloud2×1.48%
customer2×1.48%
real-time2×

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Voice for Salesforce by Enreach

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

Voice for Salesforce by Enreach

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Voice for Salesforce by Enreach cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Voice for Salesforce by Enreach?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Voice for Salesforce by Enreach?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Voice for Salesforce by Enreach?

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