CTI Data Connector vs NUACOM CTI | — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

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1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	NUACOM CTI \| Click-to-Dial \| Call Recording \| Telephony \| Dialer
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“Computer Telephony Integration (CTI) to speed-up the productivity for sales teams with Click-to-Call functionality, Interactive Voice Menus(IVR), Call Logs, history and Call Recording and so much more.”201 chars
Description	1192 / 2000 chars60% used	1191 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Unaric	NUACOM

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	NUACOM CTI \| Click-to-Dial \| Call Recording \| Telephony \| Dialer
Rating	5.0 ★	—
Total reviews	156	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	5
Languages	16 supported	1 supported
Listed since	Aug 2011	Nov 2024

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT at paid, NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer's 0-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	August 11, 2011	November 5, 2024

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer

Automate your workflow Use the NUACOM wallboard feature to track all of your business calls. Watch real-time reports of inbound & outbound calls, agents available, customers in the queue and much more.
Improve team productivity Salesforce and NUACOM now make it easier to stay in contact with your customers. Make calls effortlessly with our softphone and click-to-call features.
Call Tags, Notes and Recording Classify your calls by using Call Tags. With Call Notes, you can easily understand what each call is about and, if necessary, you can consult Call Recording to better understand any customer demand.
Advanced Voice Menu NUACOM's Interactive Voice Response (IVR) and advanced call-routing capabilities allow you to categorise incoming callers based on their specific needs and automatically direct them to the most appropriate agent.
Einstein AI Analysis Integrate your NUACOM phone system with Salesforce Einstein to elevate your business intelligence. Having call recordings directly to Einstein, you can leverage advanced AI analysis to gain deeper insights into your interactions.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	NUACOM CTI \| Click-to-Dial \| Call Recording \| Telephony \| Dialer
calls	#4	#101

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer

Get ready to supercharge your sales calls with over 50 powerful telephony features designed to give you a competitive edge. Imagine the ability to transfer calls in six different ways, giving your team the flexibility to manage customer interactions with ease. Gain complete visibility into your team's live call activities and identify your top-performing agents to keep the momentum going. But that's just the beginning! With Nuacom, you can make calls for free to over 30 countries, opening up new markets without worrying about hefty international charges. Increase your sales team's connection ratio with the Auto-Select Caller ID feature, ensuring your outbound calls match the country code of your leads, dramatically boosting your reach and response rates. Forget the hassle of manual dialing—speed up your sales and support calls with Click-to-Call, allowing you to place calls directly from Salesforce in a single click. And the benefits don't stop there: keep track of all your customers' call activities with automatic updates that seamlessly integrate into Salesforce. This data-driven approach lets you accelerate sales and marketing processes, closing deals easier & faster.

Top keywords

calls6×3.33%
sales4×2.22%
activities2×1.11%
call2×1.11%
call activities2×1.11%
keep2×1.11%
salesforce2×1.11%
team's2×

Frequently asked

Common questions about this comparison

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer cheaper?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer?

AppRanks cannot separate these two on rating, because neither publishes one. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT does carry the larger published review base (156 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer cheaper?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or NUACOM CTI | Click-to-Dial | Call Recording | Telephony | Dialer?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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