Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CTI Data Connector vs link|that Cube - CTI — Salesforce

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more vs CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

Side-by-side comparison · 24 data points

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

5.0·3reviews

The link|that Cube is a CTI middleware which integrates all communication channels into your Sales & Service Cloud. It consists of flexible interfaces for all PBX/ ACD systems and can be used with the SF Classic, Console and Lightning Experience.

salesforcepaid

1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	link\|that Cube - CTI & AI Solution for CISCO \| Avaya \| Unify \| MS \| Sinch & more
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“The link\|that Cube is a CTI middleware which integrates all communication channels into your Sales & Service Cloud. It consists of flexible interfaces for all PBX/ ACD systems and can be used with the SF Classic, Console and Lightning Experience.”246 chars
Description	1192 / 2000 chars60% used	570 / 2000 chars28% used
Screenshots	—	—
Languages	nlenfifrde+11 more	enfrdezh_TW
Platforms	Salesforce	Salesforce
Developer	Unaric

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	link\|that Cube - CTI & AI Solution for CISCO \| Avaya \| Unify \| MS \| Sinch & more
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 156	3
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	3
Languages	16 supported	4 supported
Listed since	Aug 2011	Oct 2014

AppRanks verdict

Generated from live data on this page

The call

Pricing

Pricing entry tiers: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT at paid, link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	August 11, 2011	October 10, 2014

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

Features: customer identification | screen popup | AI transcripts | live keyword spotting | click-to-call | screen & call transfer | ticket/note transfer | conference/ consultation calls | presence sync | work modes | IVR | routing | reporting | AI KPIs
Connects: Salesforce cloud solutions | SAP CRM, C4C | Microsoft Dynamics 365 | Microsoft Skype for Business | Avaya | Alcatel-Lucent | Cisco | Unify/Siemens/Atos | Sinch | cloud telephony systems | VoIP | analogue phone systems | ticketing | WFM systems
Supports: TAPI | JTAPI | ANI | DNIS| CSTA | REST | WEB SERVICES | SOAP | WCF | XML | RDF | RSS | server-to-server | client-to-server | on premise | public/ private cloud | Citrix | can be virtualized

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	link\|that Cube - CTI & AI Solution for CISCO \| Avaya \| Unify \| MS \| Sinch & more
sales teams	#1	Not ranked
call	#1	Not ranked
telephony	#2	Not ranked
server	Not ranked	#7
rss feed	Not ranked	#11

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

The link|that Cube was designed to make customer relations on all channels of your PBX and Call Center solution more efficient. Providing crucial information at the correct moment to your employees will speed up your sales and service processes immediately. Particular - but not exclusive - global companies with large-scaled customer sales/ service units and heterogenous system architectures benefit from it. The link|that Cube reduces costs, minimizes TCO, improves productivity, allows a 360° client view and results in the end in a much better customer journey.

Top keywords

customer3×3.41%
cube2×2.27%
link2×2.27%
link that cube2×2.27%
sales2×2.27%
service2×2.27%

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more vs CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

1. Listing metadata

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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