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Cloud Coach | vs Salesforce Service — Salesforce

Cloud Coach | Professional Services Automation, Project & Resource Management vs Salesforce Service Analytics

Side-by-side comparison · 24 data points

Cloud Coach | Professional Services Automation, Project & Resource Management

4.8·70reviews

Our Salesforce-Native PSA solution helps companies with 50+ employees boost project delivery through powerful project & resource management. It supports Fixed Price & Time and Materials models, streamlines onboarding, and improves financial visibility.

Shopifypaid

1. Listing metadata

Field-level data

	Cloud Coach \| Professional Services Automation, Project & Resource Management	Salesforce Service Analytics
Tagline	“Our Salesforce-Native PSA solution helps companies with 50+ employees boost project delivery through powerful project & resource management. It supports Fixed Price & Time and Materials models, streamlines onboarding, and improves financial visibility. ”254 chars	“Alscient Salesforce Service Analytics provides a starting point for reporting on your Salesforce case performance, providing key agent and case productivity metrics in pre-built reports and dashboards.”201 chars
Description	721 / 2000 chars36% used	168 / 2000 chars8% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Cloud Coach	Alscient
Listed	June 23, 2012

At a glance

8 metrics · auto-computed

Feature comparison between Cloud Coach | Professional Services Automation, Project & Resource Management and Salesforce Service Analytics
Metric	Cloud Coach \| Professional Services Automation, Project & Resource Management	Salesforce Service Analytics
Rating	★ 4.8 ★	3.0 ★
Total reviews	★ 70	1
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Jun 2012	Nov 2020

3. Features

As listed by each developer

Cloud Coach | Professional Services Automation, Project & Resource Management

Salesforce-Native Advantage: Cloud Coach is built 100% on Salesforce to deliver secure, seamless Professional Services Automation (PSA) with real-time visibility, unified workflows, and faster go-lives—without complex integrations or custom development.
Drives Operational Momentum: Cloud Coach turns PSA into an execution engine for Project Management and Customer onboarding. Teams act quickly, avoid delays, and own outcomes—keeping operational momentum high and delivery on track across the organization.
Maximizes Revenue & Profitability: Cloud Coach helps Professional Services and Financial Services reduce revenue leakage, track billable hours, and monetize delivery—making PSA a profit engine with smart Resource Management and outcome-focused execution.
Eliminates Friction & Complexity: Cloud Coach simplifies PSA delivery by reducing admin work and complexity. Teams in Customer Success and Resource Management scale faster—without rigid ERP tools or friction that slows down adoption or delivery.
Built for Scaling Services: Built for scaling Professional Services, Financial Services, and Consulting teams, Cloud Coach PSA supports growth with efficient delivery, optimized Resource Management, and scalable success from mid-market to enterprise.
Automates Delivery & Workflows: Cloud Coach automates Project Management, Customer onboarding, and Resource Management—cutting manual work, boosting efficiency, and letting teams focus on delivery instead of managing disconnected tools and tasks.
Fast Time-to-Value: Cloud Coach accelerates PSA implementation with a Salesforce-native approach that lets teams go live in weeks, not months-empowering faster Customer onboarding, higher productivity, and quicker realization of value from day one.
Post-Sales Unification: Cloud Coach unifies Customer onboarding, Success, and PSA execution into one powerful platform—expanding beyond scheduling into financial tracking, workflow automation, and post-sales growth across global services organizations.
Delivers Quantifiable Results: Cloud Coach Professional Services Automation users report 30% faster delivery, 15% more billed hours, 20% higher utilization, and 90% forecasting accuracy—recovering millions in lost revenue while improving Customer Success

Salesforce Service Analytics

View key agent and case metrics at a glance, using this pre-built service dashboard - designed to make service issues, productivity bottlenecks and other red flags immediately clear.
Use pre-built filters to review specific time-frames, case priorities and case types - then drill-down into the underlying reports to get more insight of the lower level productivity metrics.
Simple to install, simple to adapt. Configure the reports and dashboard to suit your use case. All reports and dashboards are built using standard fields meaning this can be used and extended by anyone.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Cloud Coach \| Professional Services Automation, Project & Resource Management	Salesforce Service Analytics
professional services automation	#1	Not ranked
services automation	#2	Not ranked
and maximize	#3	Not ranked
case flags	Not ranked	#8