Salesforce Service Analytics is the #102 ranked dashboards and reports app on Salesforce, with a 3.0 average rating from 1 reviews, with a free plan available, as of July 12, 2026.
Salesforce Service Analytics is a Salesforce AppExchange app by Alscient. With a rating of 3.0★ from 1 reviews, it currently ranks #102 in the Dashboards And Reports category.
AppRanks data: Salesforce Service Analytics ranks #102 in Dashboards And Reports on Salesforce AppExchange, placing it in the top 43% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Salesforce Service Analytics is a mixed-rating Salesforce app with a limited review volume. It is listed in the Dashboards And Reports category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Alscient — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (1) — ratings can shift significantly with new feedback
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See Salesforce Service Analytics's alternatives ranked by audit score, rating, and review velocity.
About Salesforce Service Analytics
How Salesforce Service Analytics works
The Alscient Salesforce Service Analytics package features custom report types, reports and a dashboard to enable you to visualise and interpret your case data quickly.
Key features
- View key agent and case metrics at a glance, using this pre-built service dashboard - designed to make service issues, productivity bottlenecks and other red flags immediately clear.
- Use pre-built filters to review specific time-frames, case priorities and case types - then drill-down into the underlying reports to get more insight of the lower level productivity metrics.
- Simple to install, simple to adapt. Configure the reports and dashboard to suit your use case. All reports and dashboards are built using standard fields meaning this can be used and extended by anyone.
Category rankings
As of Jul 12, 2026- Dashboards And Reports#102of 240Top 43%
- Analytics#350of 898Top 39%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Salesforce Service Analytics ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #8
Competitors & alternatives
Salesforce Service Analytics doesn't have curated competitor matchups yet. Other tracked dashboards and reports apps on Salesforce:
Frequently asked questions
What is Salesforce Service Analytics?
Salesforce Service Analytics is an app for Salesforce. It currently holds a 3.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2020. It is listed under the Dashboards And Reports category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Alscient.
Is Salesforce Service Analytics free?
Salesforce Service Analytics offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Salesforce Service Analytics?
Salesforce Service Analytics is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Dashboards And Reports category on Salesforce.
Where does Salesforce Service Analytics rank on Salesforce?
Salesforce Service Analytics currently sits at position #102 in the Dashboards And Reports category on Salesforce. That places it in the top 43% of 240 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.