- Category rank
- #109 in Dashboards And Reports
- Price
- Free plan
- Listing audit
- 61/100
Salesforce Service Analytics is a Salesforce AppExchange app by Alscient. With a rating of 3.0★ from 1 reviews, it currently ranks #109 in the Dashboards And Reports category.
Salesforce Service Analytics is the #109 ranked Dashboards And Reports app on Salesforce, with a 3.0 average rating from 1 review, free to use, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Salesforce Service Analytics ranks #109 of 254 in Dashboards And Reports on Salesforce. It holds a 3.0★ average from 1 review on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2020
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Only 1 review — the average can still move with a few new ratings
About Salesforce Service Analytics
How Salesforce Service Analytics works
The Alscient Salesforce Service Analytics package features custom report types, reports and a dashboard to enable you to visualise and interpret your case data quickly.
Key features
- View key agent and case metrics at a glance, using this pre-built service dashboard - designed to make service issues, productivity bottlenecks and other red flags immediately clear.
- Use pre-built filters to review specific time-frames, case priorities and case types - then drill-down into the underlying reports to get more insight of the lower level productivity metrics.
- Simple to install, simple to adapt. Configure the reports and dashboard to suit your use case. All reports and dashboards are built using standard fields meaning this can be used and extended by anyone.
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
