Side-by-side comparison · 24 data points
Take Risk Management to new frontiers of Social Media in the Social Enterprise with ConfidentG Social GRC, a unique extension leveraging Artificial Intelligence driven Analytics on Social Media Data and Risk Crowdsourcing to mitigate Social Risks.
| Social GRC | Centric Tickets | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
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Centric Tickets is a 100% Salesforce native project management tool for Sales Cloud and Service Cloud that aids in tracking tasks from project start to post-deployment operation, encompassing requirements, design, build, testing, as well as ongoing use.
| Metric | Social GRC: Crowdsourcing Risk Management | Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 1 | ★ 2 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | ★ 5 |
| Languages | 15 supported | 1 supported |
| Listed since | Sep 2011 | Nov 2023 |
Social GRC: Crowdsourcing Risk Management and Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud offers a free tier (free) while Social GRC: Crowdsourcing Risk Management starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Social GRC: Crowdsourcing Risk Management audit • Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud audit
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| Last updated | — | — |
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| Keyword | Social GRC | Centric Tickets |
|---|---|---|
| social media management | #1 | Not ranked |
| social media | #2 | Not ranked |
| social | #3 | Not ranked |
Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud is the cheaper option — it offers a free plan (free). Social GRC: Crowdsourcing Risk Management starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Social GRC: Crowdsourcing Risk Management (5.0★, 1 reviews) and Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud does carry the larger published review base (2 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud has the deeper published review base (2 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Social GRC: Crowdsourcing Risk Management typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Social GRC: Crowdsourcing Risk Management and Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Social GRC: Crowdsourcing Risk Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
