Which works better for small vs large Salesforce AppExchange admins?

PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce typically suits early-stage and growth-mode teams based on its published review base (45 reviews). Global Inbox typically suits early-stage and growth-mode teams based on its published review base (56 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

PatronManager vs Global Inbox — Salesforce

Global Inbox vs PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce

Side-by-side comparison · 24 data points

Global Inbox

5.0·56reviews

⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync

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1. Listing metadata

Field-level data

	PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce	Global Inbox
Tagline	“PatronManager is a full feature CRM that combines sophisticated box office ticketing and subscriptions, fundraising tools, email marketing, and specialized reporting and tracking for all types of ticket-selling organizations.”225 chars	“⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync”255 chars
Description	1142 / 2000 chars57% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	PatronManager, Inc.	GOAT Email
Listed	June 21, 2011

At a glance

8 metrics · auto-computed

Feature comparison between PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce and Global Inbox
Metric	PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce	Global Inbox
Rating	4.9 ★	★ 5.0 ★
Total reviews	45	★ 56
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 4 tiers
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Jun 2011	Sep 2024

Last updated	—	—

3. Features

As listed by each developer

PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce

No More Multiple Databases: One system for ticketing, subscriptions, fundraising, email marketing, and operations.
Personalized & Reliable Support: Our staff provides all set-up implementation, data migration, training and ongoing support.
Affordable: We have several pricing models, the most popular of which is a per-ticket fee model in which your use of our system is paid for by nominal per-ticket fees paid by customers on each transaction.

Global Inbox

✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce	Global Inbox
complete visibility	Not ranked	#1
management automated communications	Not ranked	#1
inbox email	Not ranked	#1
membership	#10	Not ranked
event ticketing	#12	Not ranked

7. App details

Long-form description · keyword frequency

PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce

PatronManager combines sophisticated box office ticketing and subscriptions, fundraising tools, email and direct marketing, and specialized reporting and tracking for all types of ticket-selling organizations, from arts & non-profits to universities and higher education. We currently empower over 450 arts and other non-profits with cutting-edge technology. Run your box office, manage your subscribers and members, use highly customized fundraising tools, market to your patrons with integrated email systems, and use our specialized “CRM Snapshots” to report on ticket sales, donations, and contacts with your needs in mind. PatronManager is built on the Force.com platform, which means the days of separate systems are over. Everyone works from the same system with data captured in real-time! Enable your staff to build the kind of reports that used to take days or weeks to generate instantly. We provide multiple upgrades every year to keep improving the system in addition to the new releases made to Salesforce annually. Ultimately, PatronManager helps you sell more tickets, raise more money, and operate a lot more efficiently.

Top keywords

patronmanager3×1.76%
arts2×1.18%
box2×1.18%
box office2×1.18%
days2×1.18%
email2×1.18%
fundraising2×1.18%
non-profits2×1.18%
office2×1.18%
specialized2×1.18%
system2×1.18%
systems2×1.18%

Global Inbox

Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce. Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace. GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams. Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication. Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core. Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management. Start your free trial today or contact our team at [email protected].

Top keywords

email15×9.55%
inbox8×5.10%
customer7×4.46%
shared7×4.46%
team6×3.82%
management5×3.18%
shared inbox4×2.55%
communication3×1.91%

Global Inbox vs PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce

Global Inbox

1. Listing metadata

PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce · 1 changes

Global Inbox · 4 changes

7. App details

Frequently asked

Is PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce or Global Inbox cheaper?

Which has better reviews, PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce or Global Inbox?

Should I choose PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce or Global Inbox?

Which is faster to set up, PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce or Global Inbox?

Which works better for small vs large Salesforce AppExchange admins?

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More popular comparisons

Can I migrate data between PatronManager - Native Ticketing, Fundraising and Memberships in Salesforce and Global Inbox?