Side-by-side comparison · 24 data points
100% Accurate Timeline in Salesforce: ✔ Automated and customizable ✔ Emails stored permanently in Salesforce ✔ Works with Gmail, Outlook, Mac, Office365, IMAP ✔ Office365 and Google Workspace Calendar sync ✔ Free Trial with no credit card
| Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) | KayakoConnect | |
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| Description | ||
| Screenshots | — | — |
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KayakoConnect is a Salesforce Application. This app is useful to connect Salesforce with Kayako and vice versa. The app is providing bi-directional Sync functionality.
| Metric | Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) | KayakoConnect |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 271 | 3 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Aug 2011 | Dec 2016 |
Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) and KayakoConnect are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, KayakoConnect offers a free tier (free) while Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) has the larger user base (271 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. KayakoConnect's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) audit • KayakoConnect audit
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| Keyword | Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) | KayakoConnect |
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| email integration | #1 | Not ranked |
| even | #1 | Not ranked |
| email calendar | #1 | Not ranked |
| agent | Not ranked | #10 |
| on case | Not ranked | #12 |
KayakoConnect is the cheaper option — it offers a free plan (free). Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) (4.9★, 271 reviews) and KayakoConnect (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
KayakoConnect holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) has the deeper published review base (271 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) typically suits early-stage and growth-mode teams based on its published review base (271 reviews). KayakoConnect typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Email & Calendar Integration for Salesforce (Gmail, Office365, Outlook, Mac) and KayakoConnect both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from KayakoConnect" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.