Side-by-side comparison
Customer Stories allows you to document and quickly find success stories, competitive wins, and sales references. This app is based on the application salesforce.com uses internally to track customer success stories.
✔ Sync Gmail Emails and Events to Salesforce ✔ See Real-time Customer Intelligence from Salesforce ✔ From CRM Hygiene to AI-Orchestrated Selling ✔ Build Pipeline Automatically ✔ Manage Pipeline with No Gaps ✔ Win Every Meeting with Confidence
| Metric | Customer Stories | Cirrus Insight for Gmail |
|---|---|---|
| Rating | 2.8 ★ | ★ 4.7 ★ |
| Total reviews | 18 | ★ 2.1k |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Pricing tiers | — | 4 tiers |
| Listed features | 2 | ★ 4 |
| Languages | 1 supported |
On the measured data here, Cirrus Insight for Gmail leads on more dimensions (3 vs 1). Pick Customer Stories if one of the points where it leads is what you need.
Customer Stories lists a free tier (free); Cirrus Insight for Gmail lists paid.
Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Customer Stories audit • Cirrus Insight for Gmail audit
| Field | Customer Stories | Cirrus Insight for Gmail |
|---|---|---|
| Tagline | ||
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| 1 supported |
| Listed since | Mar 2011 | May 2020 |
|---|
| Keyword | Customer Stories | Cirrus Insight for Gmail |
|---|---|---|
| activity | Not ranked | #1 |
| deeper insights | Not ranked | #1 |
| real-time inventory | Not ranked | #1 |
| customer success | #2 | Not ranked |
| success | #3 | Not ranked |
Customer Stories is cheaper to start with — it offers a free plan and Cirrus Insight for Gmail doesn't list one. Cirrus Insight for Gmail's plans start at $4 / user / month (USD). Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.
Cirrus Insight for Gmail has the higher average rating (4.7★ from 2,094 reviews) compared to Customer Stories (2.8★ from 18 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Cirrus Insight for Gmail holds the higher average rating (4.7★ vs 2.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; Cirrus Insight for Gmail has more published reviews to read for user-reported install experience (2,094 vs 18).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: Customer Stories has 18 published reviews; Cirrus Insight for Gmail has 2,094 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Customer Stories and Cirrus Insight for Gmail both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customer Stories" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.