Side-by-side comparison · 24 data points
1: Seamless click-to-dial functionality built into the Salesforce user interface as you already know it. 2: Automated call task workflow + Integrated activity history in the sidebar.
| Skype Click-to-Call for Mac and PC | WorkDial | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Skype Click-to-Call for Mac and PC | WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter |
|---|---|---|
| Rating | 3.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 39 | 5 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Pricing tiers | — | 3 tiers |
| Listed features | 3 | ★ 9 |
| Languages | 1 supported | 9 supported |
| Listed since | Jan 2011 | Feb 2026 |
Based on the data on this page, WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Skype Click-to-Call for Mac and PC's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Skype Click-to-Call for Mac and PC offers a free tier (free) while WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage admins who need fast install and low risk should default to WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter; mid-market and enterprise admins with specific feature requirements should evaluate both — Skype Click-to-Call for Mac and PC's 39-review base may include the workflow context that matches your specific use case better than WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Skype Click-to-Call for Mac and PC audit • WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Skype Click-to-Call for Mac and PC | WorkDial |
|---|---|---|
| call | #9 | #5 |
No tracked changes.
Skype Click-to-Call for Mac and PC is the cheaper option — it offers a free plan (free). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter has the higher average rating (5.0★ from 5 reviews) compared to Skype Click-to-Call for Mac and PC (3.7★ from 39 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter holds the higher average rating (5.0★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Skype Click-to-Call for Mac and PC has the deeper published review base (39 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Skype Click-to-Call for Mac and PC typically suits early-stage and growth-mode teams based on its published review base (39 reviews). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Skype Click-to-Call for Mac and PC and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
