Which has better reviews, Skype Click-to-Call for Mac and PC or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds has the higher average rating (5.0★ from 5 reviews) compared to Skype Click-to-Call for Mac and PC (3.7★ from 39 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Skype Click-to-Call for Mac and PC or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds holds the higher average rating (5.0★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Skype Click-to-Call for Mac and PC or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Both apps are one-click installs from the Salesforce AppExchange. Skype Click-to-Call for Mac and PC has the deeper published review base (39 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Skype Click-to-Call for Mac and PC typically suits early-stage and growth-mode teams based on its published review base (39 reviews). Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Skype Click-to-Call for Mac and PC and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Migration support varies by app and category. Skype Click-to-Call for Mac and PC and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Skype Click-to-Call vs Cisco Customer — Salesforce

Skype Click-to-Call for Mac and PC vs Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Side-by-side comparison · 24 data points

Skype Click-to-Call for Mac and PC

3.7·39reviews

1: Seamless click-to-dial functionality built into the Salesforce user interface as you already know it. 2: Automated call task workflow + Integrated activity history in the sidebar.

salesforcefree

Change

1. Listing metadata

Field-level data

	Skype Click-to-Call for Mac and PC	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Tagline	“1: Seamless click-to-dial functionality built into the Salesforce user interface as you already know it. 2: Automated call task workflow + Integrated activity history in the sidebar.”183 chars	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars
Description	841 / 2000 chars42% used	1140 / 2000 chars57% used
Screenshots	—	—
Languages	en	enja
Platforms	Salesforce	Salesforce
Developer	VersatileCapitalist, Inc	Cisco Systems, Inc.
Listed	January 21, 2011

At a glance

8 metrics · auto-computed

Feature comparison between Skype Click-to-Call for Mac and PC and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Metric	Skype Click-to-Call for Mac and PC	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Rating	3.7 ★	★ 5.0 ★
Total reviews	★ 39	5
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	3	3
Languages	1 supported	2 supported
Listed since	Jan 2011	Oct 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Skype Click-to-Call for Mac and PC	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
call center	#81	#4
call	#9	#10

6. App details

Long-form description · keyword frequency

Skype Click-to-Call for Mac and PC

3: Post Install Setup Instructions: Step 1: Add users to the Call Center Go to Setup, enter Call Centers in the Quick find box, then click Call Centers. Click the Edit next to the "ClickToDial" Center Adapter and then click Manage Call Center Users. Add any additional users that you want to use this app. OR Click the Plus icon (+) to the right of your current tabs. The All Tabs page appears. Click on "Click to Call" Tab | Select Manage Users| Select users from the list view | Click "Add to Call Center". Step 2: Goto Leads/Contacts/Accounts | Select a Record | Click any Phone/Mobile field to place a call. Call activity should appear in the sidebar. 4: Support and Feature Request: Please post your support questions and feature requests: https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001oYD

Top keywords

call8×5.67%
click8×5.67%
users5×3.55%
center4×2.84%
add3×2.13%
call center3×2.13%
select3×2.13%
call centers2×1.42%
centers2×1.42%
post2×1.42%
setup2×1.42%
step2×1.42%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%

Skype Click-to-Call for Mac and PC vs Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Skype Click-to-Call for Mac and PC

1. Listing metadata

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Skype Click-to-Call for Mac and PC or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds cheaper?

Which has better reviews, Skype Click-to-Call for Mac and PC or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Should I choose Skype Click-to-Call for Mac and PC or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Which is faster to set up, Skype Click-to-Call for Mac and PC or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Skype Click-to-Call for Mac and PC and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?