Is Case Flags: Intelligent Prioritization for Customer Service Teams or mDrafty | The First Email Service App in Salesforce 💌 cheaper?

Both Case Flags: Intelligent Prioritization for Customer Service Teams and mDrafty | The First Email Service App in Salesforce 💌 offer paid plans only. Case Flags: Intelligent Prioritization for Customer Service Teams starts at paid; mDrafty | The First Email Service App in Salesforce 💌 starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Case Flags: Intelligent Prioritization for Customer Service Teams or mDrafty | The First Email Service App in Salesforce 💌?

Case Flags: Intelligent Prioritization for Customer Service Teams (5.0★, 83 reviews) and mDrafty | The First Email Service App in Salesforce 💌 (5.0★, 76 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Case Flags: Intelligent Prioritization for Customer Service Teams or mDrafty | The First Email Service App in Salesforce 💌?

mDrafty | The First Email Service App in Salesforce 💌 holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Case Flags: Intelligent Prioritization for Customer Service Teams or mDrafty | The First Email Service App in Salesforce 💌?

Both apps are one-click installs from the Salesforce AppExchange. Case Flags: Intelligent Prioritization for Customer Service Teams has the deeper published review base (83 vs 76), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Case Flags: Intelligent Prioritization for Customer Service Teams typically suits early-stage and growth-mode teams based on its published review base (83 reviews). mDrafty | The First Email Service App in Salesforce 💌 typically suits early-stage and growth-mode teams based on its published review base (76 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Case Flags: Intelligent Prioritization for Customer Service Teams and mDrafty | The First Email Service App in Salesforce 💌?

Migration support varies by app and category. Case Flags: Intelligent Prioritization for Customer Service Teams and mDrafty | The First Email Service App in Salesforce 💌 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from mDrafty | The First Email Service App in Salesforce 💌" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Case Flags vs mDrafty | The First — Salesforce

mDrafty | The First vs Case Flags

Side-by-side comparison · 24 data points

mDrafty | The First

5.0·76reviews

⭐ 4.99 Rating - A Top-Rated Email App for Salesforce. Turn every customer email into complete, owned and actionable history on the right record. ✅ EAC & Email-to-Case Alternative ✅ Shared Inbox ✅ Email Visibility On Records ✅ Email Tracking & Management

salesforcepaid

Change

1. Listing metadata

Field-level data

	Case Flags	mDrafty \| The First
Tagline	“How do your agents know what case to work next? Improve response time and meet your SLAs with a 100% native app that automatically prioritizes caseload to boost agent effectiveness. Get started with a free 14-day trial. ”220 chars	“⭐ 4.99 Rating - A Top-Rated Email App for Salesforce. Turn every customer email into complete, owned and actionable history on the right record. ✅ EAC & Email-to-Case Alternative ✅ Shared Inbox ✅ Email Visibility On Records ✅ Email Tracking & Management”253 chars
Description	1195 / 2000 chars60% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Vicasso	GOAT Email

At a glance

8 metrics · auto-computed

Feature comparison between Case Flags: Intelligent Prioritization for Customer Service Teams and mDrafty | The First Email Service App in Salesforce 💌
Metric	Case Flags: Intelligent Prioritization for Customer Service Teams	mDrafty \| The First Email Service App in Salesforce 💌
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 83	76
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	★ 4 tiers
Listed features	6	★ 9
Languages	1 supported	16 supported
Listed since	May 2012	Apr 2021

Listed	May 21, 2012	April 8, 2021

Last updated	—	—

3. Features

As listed by each developer

Case Flags

VISUAL PRIORITIZATION Color-coded flags automatically prioritize support agent workload so they know which case to work on next.
SLA TRACKING Report, track, and measure service level agreements (SLAs) to ensure compliance. Improve customer satisfaction by meeting SLA targets.
DECISION AUTOMATION Remove ambiguity, eliminate decision fatigue, and make it simple for support agents to do their job. Case prioritization updates in real-time to surface the next case to work on.
CUSTOMIZABLE FLAG RULES Customize flag aging speeds based on case attributes, customer tier levels, and business needs. Set event rules so flags are automatically set or cleared by triggers such as inbound emails, case comments, or logged activities.
AUTOMATED CASE FOLLOW-UP Automate and schedule the case follow-up process to ensure no case is overlooked. Improve customer communication and satisfaction.
AGENT WORKLOAD VISIBILITY & MANAGEMENT Dashboards let managers view and rebalance work between agents or teams using drag & drop. Access analytics like response time and time-to-resolution. Use pre-built reports & agent metrics to improve performance.

mDrafty | The First

EMAIL-TO-CASE & EMAIL VISIBILITY ✔ Improve Email-to-Case Workflows ✔ Alternative to Einstein Activity Capture (EAC) ✔ Complete Email Visibility on Any Record ✔ Full Email Threads & Email History ✔ Email Tracking on Standard & Custom Objects ✔ Shared Inbox
ENHANCED EMAIL COMPOSER ✔ Auto Draft Emails ✔ Advanced Email Signatures ✔ Unlimited Daily Email Sending ✔ Enhanced Email Formatting ✔ Predefined Email Content ✔ Email Translation for Multilingual Teams ✔ Built-in Email Spell Check ✔ No Email Body Length
ADVANCED EMAIL THREAD MANAGEMENT ✔ Multi-Threads on all Objects and Records ✔ Smart Inbox Rules & Email Routing ✔ Automated Thread Labels & Categorization ✔ Automated Follow-Ups & Reminders ✔ Control Thread Visibility by Team or Role ✔ Shared Inbox Collab
SHARED INBOX & TEAM COLLABORATION ✔ Shared Mailbox Management ✔ Email Assignment & Ownership ✔ Queue-Based Communication ✔ Team Collaboration on Email Threads ✔ Customer Communication Tracking ✔ Unresolved Email Management ✔ Automated Email Routing
EMAIL TRACKING & REPORTING ✔ Email Activity Tracking ✔ Email Open & Click Tracking ✔ Email Performance Reporting ✔ Response Time Analytics ✔ Team Email Reporting ✔ Email Engagement Analytics ✔ Team Performance Metrics ✔ Customer Communication Analytics

Keyword	Case Flags	mDrafty \| The First
cases increase service	#4	#2
services teams	#4	#5
case	#3	#7
on case	#3	#7
email to case	#12	#11

7. App details

Long-form description · keyword frequency

Case Flags

✔️ Automatically prioritize support agent workload using color-coded flags ✔️ Avoid customer dissatisfaction by delivering faster service ✔️ Get an accurate measurement of Initial, Average, & Ongoing Response Times, whether you’re operational 24/7 or have designated business hours ✔️ Customize case priority based on business hours, SLAs, or customer tier ✔️ Emails, case comments, Chatter, and more can automatically set and clear flags ✔️ Meet SLAs (Service Level Agreements) and prevent violations ✔️ Gain org-wide visibility and improve case routing and overall responsiveness with Switchboard View ✔️ Drag and drop cases between agents to rebalance workload ✔️ Review how much time elapsed between each point in the lifecycle of a case ✔️ Use pre-built dashboards and reports to measure and improve ✔️ Encourage support team AI-readiness by improving workflow Struggling with Service Cloud user adoption? Improve case management processes with Case Flags. Case Flags is part of Service Experience Suite, a four-part solution for Salesforce Service Cloud. Learn how you can transform the customer experience from standard to exceptional. https://www.vicasso.com/service-experience-suite

Top keywords

case7×4.27%
service5×3.05%
flags4×2.44%
customer3×1.83%
automatically2×1.22%
between2×1.22%
business2×1.22%
business hours2×1.22%
case flags2×1.22%
cloud2×1.22%
experience2×1.22%
hours2×1.22%

mDrafty | The First

Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial

Top keywords

email23×15.44%
activity4×2.68%
email-to-case4×2.68%
visibility4×2.68%
activity capture3×2.01%
capture3×2.01%
complete3×2.01%
complete email3×

mDrafty | The First vs Case Flags

mDrafty | The First

1. Listing metadata

Case Flags

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Case Flags · 0 changes

mDrafty | The First · 3 changes

7. App details

Frequently asked

Is Case Flags: Intelligent Prioritization for Customer Service Teams or mDrafty | The First Email Service App in Salesforce 💌 cheaper?

Which has better reviews, Case Flags: Intelligent Prioritization for Customer Service Teams or mDrafty | The First Email Service App in Salesforce 💌?

Should I choose Case Flags: Intelligent Prioritization for Customer Service Teams or mDrafty | The First Email Service App in Salesforce 💌?

Which is faster to set up, Case Flags: Intelligent Prioritization for Customer Service Teams or mDrafty | The First Email Service App in Salesforce 💌?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Case Flags: Intelligent Prioritization for Customer Service Teams and mDrafty | The First Email Service App in Salesforce 💌?