Which works better for small vs large Salesforce AppExchange admins?

Q-assign: Lead Routing, Case Assignment, Round Robin Distribution typically suits early-stage and growth-mode teams based on its published review base (139 reviews). Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Q-assign: Lead vs Centro: Achieve Full — Salesforce

Centro vs Q-assign

Side-by-side comparison · 24 data points

Centro

5.0·44reviews

The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!

salesforcepaid

Change

1. Listing metadata

Field-level data

	Q-assign	Centro
Tagline	“Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment, Cases, Opportunities & more. Work Order Distribution; Skill-matching. One of the best AI apps for Salesforce”255 chars	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars
Description	1200 / 2000 chars60% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Ortoo	Centro LLC
Listed	September 29, 2010

At a glance

8 metrics · auto-computed

Feature comparison between Q-assign: Lead Routing, Case Assignment, Round Robin Distribution and Centro: Achieve Full Control Between Slack and Salesforce
Metric	Q-assign: Lead Routing, Case Assignment, Round Robin Distribution	Centro: Achieve Full Control Between Slack and Salesforce
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 139	44
Free plan	—	—
Pricing	paid	paid
Pricing tiers	—	2 tiers
Listed features	9	9
Languages	1 supported	1 supported
Listed since	Sep 2010	Nov 2020

AppRanks verdict

Generated from live data on this page

The call

Q-assign: Lead Routing, Case Assignment, Round Robin Distribution and Centro: Achieve Full Control Between Slack and Salesforce are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Q-assign: Lead Routing, Case Assignment, Round Robin Distribution at paid, Centro: Achieve Full Control Between Slack and Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Q-assign: Lead Routing, Case Assignment, Round Robin Distribution has the larger user base (139 reviews vs 44), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Centro: Achieve Full Control Between Slack and Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Q-assign: Lead Routing, Case Assignment, Round Robin Distribution audit • Centro: Achieve Full Control Between Slack and Salesforce audit

Last updated	—	—

3. Features

As listed by each developer

Q-assign

INTELLIGENT ROUTING ENGINE - ANY OBJECT ✅ Dynamic assignment rules which adapt to changing conditions ✅ Live agent availability ✅ Dynamic load-balancing ✅ Supports Leads, Opportunities, Cases, Work Orders ✅ Supports any object (inc. custom objects)
SMART "AI" ACTIONS ✅ Automated lead & case triage ✅ AI-powered sentiment analysis ✅ AI lead scoring ✅ Real-time lead enrichment ✅ Spam detection ✅ Case deflection ✅ Real-time notifications ✅ One of the best AI apps for Salesforce
HIGH-VOLUME SCENARIOS ✅ Process huge volumes per day ✅ Auto-triage ✅ AI-powered Case & Lead Distribution ✅ Assign Leads, Cases, Work Orders etc ✅ Real-world lead routing complexity ✅ Tackle volume spikes ✅ Advanced round robin ✅ Assign any Object
INTELLIGENT LEAD ASSIGNMENT ✅ Code-free lead assignment rules ✅ Match to best available rep ✅ Prioritize hot leads ✅ Stop cherry-picking ✅ Dynamic load-balancing ✅ Fairer lead distribution models ✅ Skills-based lead routing ✅ Weighted round robin leads
INTELLIGENT CASE ASSIGNMENT ✅ Code-free case assignment rules ✅ Auto-Escalate & Prioritize ✅ Track/manage SLA-bound Cases ✅ Active shift management ✅ Manage critical situations ✅ Customer reminders ✅ Trigger autoresponders ✅ Weighted round robin cases
ADVANCED OMNI-CHANNEL ROUTING ✅ Overcome Omni-Channel limitations ✅ Code-free assignment rules ✅ Advanced case management ✅ Control and balance workloads ✅ Automated Reassignment ✅ Omni channel round robin ✅ Dynamic case management ✅ Skill-matching
OPPORTUNITY ASSIGNMENT ✅ Deploy Opportunity assignment rules ✅ Match to best available sales rep ✅ Auto-create/update Opportunities ✅ Deploy AI Actions ✅ Escalate & Prioritize automatically ✅ Load-balance automatically ✅ Match on skills/experience
TERRITORY ASSIGNMENT ✅ Easily define territories ✅ Use zip codes, cities, states or anything ✅ Control granularity using layers ✅ Stamp any address with a defined territory ✅ Use Address Normalization for corrections ✅ Deploy territory assignment rules
EMPOWER MANAGERS ✅ Reduce dependency on IT ✅ Code-free assignment rules ✅ Point-and-click configuration ✅ Adjust rules & attributes on-the-fly ✅ Easily on-board new starters ✅ Easily deploy AI Actions ✅ Adapt to changing situations in real-time

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.

Keyword	Q-assign	Centro
teams	#12	#4

7. App details

Long-form description · keyword frequency

Q-assign

The go-to app for intelligent, AI-powered assignment systems. Lead routing, Case assignment, Case Routing, Work Orders or any other object TEAM MANAGEMENT ✅ Code-free case and lead assignment rules ✅ Unlimited point-&-click attributes ✅ Dynamic load-balancing ✅ Caps & quotas ✅ Live agent availability ✅ Active shift management PRIORITIZATION MODELS ✅ SLA-based case distribution ✅ Skills-based lead routing ✅ Assign to BEST or FIRST available rep/agent ENTERPRISE FEATURES ✅ Dynamic Actions with AI extensions (inc ChatGPT) ✅ Complex, high-volume scenarios ✅ Virtual routing engines for multi teams ✅ Dynamic case management ✅ Advanced territory assignment ✅ Automated escalation & notifications ✅ Auto-Reassignment ✅ Weighted round robin leads & cases USE CASES ✅ Dynamic lead assignment rules - Lead routing; Lead distribution; Lead management ✅ Case assignment rules - Case routing; Case distribution; Case management ✅ Omni Channel routing ✅ Work order assignment ✅ Territory assignment; Territory management ✅ AI-powered lead/case triage - One of the best AI apps for Salesforce ✅ Eliminate queues ✅ Consolidate assignment rules ✅ Advanced round robin ✅ Assign any object www.ortooapps.com

Top keywords

case10×6.62%
assignment9×5.96%
lead8×5.30%
routing7×4.64%
management6×3.97%
assignment rules4×2.65%
dynamic4×2.65%
rules4×2.65%
distribution3×1.99%
lead routing3×1.99%
territory3×1.99%
advanced2×1.32%

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%

Frequently asked

Common questions about this comparison

Is Q-assign: Lead Routing, Case Assignment, Round Robin Distribution or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Both Q-assign: Lead Routing, Case Assignment, Round Robin Distribution and Centro: Achieve Full Control Between Slack and Salesforce offer paid plans only. Q-assign: Lead Routing, Case Assignment, Round Robin Distribution starts at paid; Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Q-assign: Lead Routing, Case Assignment, Round Robin Distribution or Centro: Achieve Full Control Between Slack and Salesforce?

Q-assign: Lead Routing, Case Assignment, Round Robin Distribution (5.0★, 139 reviews) and Centro: Achieve Full Control Between Slack and Salesforce (5.0★, 44 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Q-assign: Lead Routing, Case Assignment, Round Robin Distribution or Centro: Achieve Full Control Between Slack and Salesforce?

Centro: Achieve Full Control Between Slack and Salesforce holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Q-assign: Lead Routing, Case Assignment, Round Robin Distribution or Centro: Achieve Full Control Between Slack and Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Q-assign: Lead Routing, Case Assignment, Round Robin Distribution has the deeper published review base (139 vs 44), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Centro vs Q-assign

Centro

1. Listing metadata

Q-assign

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Q-assign · 0 changes

Centro · 1 changes

7. App details

Frequently asked

Is Q-assign: Lead Routing, Case Assignment, Round Robin Distribution or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Which has better reviews, Q-assign: Lead Routing, Case Assignment, Round Robin Distribution or Centro: Achieve Full Control Between Slack and Salesforce?

Should I choose Q-assign: Lead Routing, Case Assignment, Round Robin Distribution or Centro: Achieve Full Control Between Slack and Salesforce?

Which is faster to set up, Q-assign: Lead Routing, Case Assignment, Round Robin Distribution or Centro: Achieve Full Control Between Slack and Salesforce?

See full keyword rankings, install trends, and weekly alerts

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