Case Merge Premium vs 360 SMS App

Side-by-side comparison

Case Merge Premium

4.9·91reviews

Case Merge Premium is a Salesforce-native app that automatically detects and merges duplicate cases. Increase service rep productivity and improve the quality of your case data. Install a free 14-day trial today!

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360 SMS App

4.9·1.3kreviews

Send SMS, MMS, RCS, WeChat, WhatsApp & CTI from Salesforce. Automate text messaging with Flow & Agentforce, run bulk SMS & drip campaigns, manage two-way SMS with AI chatbots, no-code automation. 100% Salesforce-native: Healthcare, Nonprofits & Education.

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At a glance

8 metrics · ★ = leads on this metric

Feature comparison between Case Merge Premium: Automatically Merge Duplicate Cases and 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce
Metric	Case Merge Premium: Automatically Merge Duplicate Cases	360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce
Rating	4.9 ★	★ 4.9 ★
Total reviews	91	★ 1.3k
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	6	9

AppRanks verdict

Generated from live data on this page

The call

On the measured data here, 360 SMS App leads on more dimensions (4 vs 0). Pick Case Merge Premium if one of the points where it leads is what you need.

Where 360 SMS App leads

More published reviews: 1,295 vs 91.
Lower entry paid plan: $7 / user / month (USD) vs $12 / user / month (USD).
Available in more languages: 16 vs 1.
Ranks higher in Customer Service: #4 vs #40 of 1,161.

Pricing

Listed entry pricing: Case Merge Premium at paid, 360 SMS App at paid. See the plans table for what each tier includes.

How this is generated

Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Case Merge Premium: Automatically Merge Duplicate Cases audit • 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce audit

1. Listing metadata

Field-level data

Field	Case Merge Premium	360 SMS App
Tagline	“Case Merge Premium is a Salesforce-native app that automatically detects and merges duplicate cases. Increase service rep productivity and improve the quality of your case data. Install a free 14-day trial today!”	“Send SMS, MMS, RCS, WeChat, WhatsApp & CTI from Salesforce. Automate text messaging with Flow & Agentforce, run bulk SMS & drip campaigns, manage two-way SMS with AI chatbots, no-code automation. 100% Salesforce-native: Healthcare, Nonprofits & Education.”
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Vicasso	360 Degree Cloud Technologies Pvt. Ltd.

Languages	1 supported	16 supported

Listed since	Dec 2010	May 2016

Listed	December 15, 2010	May 6, 2016

3. Features

As listed by each developer

Case Merge Premium

Duplicate Detection Automatically surface duplicate cases. Because you can’t merge duplicates if you don’t know they exist.
Automerge Automatically merge duplicate cases without a human in the loop. Save time and increase efficiency on autopilot.
Data Governance Ensure reporting consistency by enforcing data guardrails, including primary case selection.
Merge From Anywhere Service reps can quickly merge duplicates from a case, account, or list view. Review duplicates from anywhere in Salesforce.
Unmerge View merge history, undo a merge, and revert to original state as if the merge never happened.
Flexible Configuration Salesforce admins can control how data is merged and which users have access. Settings can vary across teams., whether related object records are moved, cloned, or ignored.

360 SMS App

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp messages, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers at a 98% read rate, ~90-second response ➜ Send your first text message in 2 minutes of installation.
Two-Way SMS, Text Message & Texting in Salesforce Flow ➜ Automate two-way texting & SMS text messaging for lead nurturing ➜ Trigger Inbound SMS, Outbound SMS, Drip Campaigns, reminders ➜ Link SMS, Calls, Voicemail, CTI, Telephony in Sales & Service Cloud
Compliant Text Messaging, Bulk Texting Alerts & SMS Automation ➜ Across Healthcare, Education, Finance & Real Estate CRM records ➜ TCPA, HIPAA, GDPR, opt-in/opt-out consent capture ➜ 10DLC readiness, carrier filtering, secure SMS & WhatsApp in Salesforce
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp marketing & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS, Multichannel Messaging & WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages & Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS & chat on WhatsApp, WeChat, RCS

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Case Merge Premium	360 SMS App
cases increase service	#1	Not ranked
increase service rep	#1	Not ranked
merge	#1	Not ranked
whatsapp campaigns	Not ranked	#1
sms app	Not ranked	#1

7. App details

Long-form description

Case Merge Premium

Automatic Duplicate Detection • Without duplicate detection, service reps don't know if they're working on a duplicate case. • With duplicate detection, service reps instantly know if there’s a dupe and can merge on the fly. Merge Modes • Manual: Merge up to 9 cases at once. (10+ using bulk clean merge) • Semi-Automatic: Fast 1-click merge; useful for validating automerge criteria before turning on fully automatic merge. • Full Automatic: Zero-touch background processing automatically cleans duplicates. Unmerge • View merge history. • Undo and revert to original state. Improve Data Quality • Enforce primary case selection for consistent reporting. • Get your team ready for Agentforce & AI Agents. • Increase adoption of Agentforce Service (Service Cloud). Omni-Channel Support • Fully compatible with Omni-Channel Queues and Routing.

360 SMS App

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Frequently asked

Common questions about this comparison

Is Case Merge Premium: Automatically Merge Duplicate Cases or 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce cheaper?

Neither Case Merge Premium: Automatically Merge Duplicate Cases nor 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce lists a free plan. Case Merge Premium: Automatically Merge Duplicate Cases's paid plans start at $12 / user / month (USD); 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce's paid plans start at $7 / user / month (USD), so 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce has the lower paid entry price. Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.

Which has better reviews, Case Merge Premium: Automatically Merge Duplicate Cases or 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce?

Case Merge Premium: Automatically Merge Duplicate Cases (4.9★, 91 reviews) and 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce (4.9★, 1,295 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Case Merge Premium: Automatically Merge Duplicate Cases or 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce?

360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce holds the higher average rating (4.9★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Case Merge Premium: Automatically Merge Duplicate Cases or 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce has more published reviews to read for user-reported install experience (1,295 vs 91).

Which works better for small vs large Salesforce AppExchange admins?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: Case Merge Premium: Automatically Merge Duplicate Cases has 91 published reviews; 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce has 1,295 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Case Merge Premium: Automatically Merge Duplicate Cases and 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce?

Migration support varies by app and category. Case Merge Premium: Automatically Merge Duplicate Cases and 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Case Merge Premium: Automatically Merge Duplicate Cases" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Case Merge Premium vs 360 SMS App

Case Merge Premium

360 SMS App

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Case Merge Premium · 0 changes

360 SMS App · 8 changes

7. App details

Frequently asked

Is Case Merge Premium: Automatically Merge Duplicate Cases or 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce cheaper?

Which has better reviews, Case Merge Premium: Automatically Merge Duplicate Cases or 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce?

Should I choose Case Merge Premium: Automatically Merge Duplicate Cases or 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce?

Which is faster to set up, Case Merge Premium: Automatically Merge Duplicate Cases or 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Case Merge Premium: Automatically Merge Duplicate Cases and 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp SMS, RCS, Two-Way SMS Salesforce?

Track these apps' keyword rankings and listing changes

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