Side-by-side comparison · 24 data points
Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.
| Survey Force by Salesforce Labs | Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 | |
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Simplesat is the easiest way to capture CSAT, NPS, and CES customer feedback and integrate back to Salesforce. Embed the fun, interactive customer surveys directly in Salesforce emails. Feedback can create custom objects or update contact custom fields.
| Metric | Survey Force by Salesforce Labs | Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 |
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| Rating | 3.2 ★ | ★ 5.0 ★ |
| Total reviews | ★ 274 | 1 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Built for Shopify | — | — |
| Pricing tiers | — | 2 tiers |
| Listed features | 3 | 3 |
| Languages | 1 supported | 16 supported |
| Listed since | Aug 2010 | Nov 2022 |
Based on the data on this page, Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Survey Force by Salesforce Labs's 3.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Survey Force by Salesforce Labs offers a free tier (free) while Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Survey Force by Salesforce Labs has the larger user base (274 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰; mid-market and enterprise merchants with specific feature requirements should evaluate both — Survey Force by Salesforce Labs's 274-review base may include the workflow context that matches your specific use case better than Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Survey Force by Salesforce Labs audit • Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 audit
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| Keyword | Survey Force by Salesforce Labs | Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 |
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| survey app | #21 | #16 |
| customer feedback surveys | #12 | #8 |
| feedback | #13 | #10 |
| surveys | #41 | #24 |
| survey | #2 | #31 |
No tracked changes.
Survey Force by Salesforce Labs is the cheaper option — it offers a free plan (free). Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 has the higher average rating (5.0★ from 1 reviews) compared to Survey Force by Salesforce Labs (3.2★ from 274 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Survey Force by Salesforce Labs fits better if you prioritize broader integrations; Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Survey Force by Salesforce Labs has more onboarding documentation maturity (274 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Survey Force by Salesforce Labs typically suits early-stage and growth-mode stores based on its review-base composition (274 reviews). Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Survey Force by Salesforce Labs and Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Simplesat - NPS, CSAT, CES surveys your customers will love! 🥰" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.