Side-by-side comparison · 24 data points
Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.
| Survey Force by Salesforce Labs | Survey Vista | Forms, NPS & CSAT Surveys, Quizzes | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
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Automate customer feedback surveys (CSAT, NPS, CES, VoC) in Salesforce on case close, pre-filled forms, assessments, checklists & data collection. Trigger actions & alerts, create cases, launch flows, and close customer feedback loops — inside Salesforce.
| Metric | Survey Force by Salesforce Labs | Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce |
|---|---|---|
| Rating | 3.2 ★ | ★ 5.0 ★ |
| Total reviews | ★ 274 | 233 |
| Free plan | Yes | Yes |
| Pricing | free | freemium |
| Built for Shopify | — | — |
| Listed features | 3 | ★ 9 |
| Review velocity (30d) | — | 2 new |
| Languages | 1 supported | 16 supported |
| Listed since | Aug 2010 | Jun 2020 |
Based on the data on this page, Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Survey Force by Salesforce Labs's 3.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Survey Force by Salesforce Labs at free, Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce at freemium. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Survey Force by Salesforce Labs's 274-review base may include the workflow context that matches your specific use case better than Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Survey Force by Salesforce Labs audit • Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce audit
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| Keyword | Survey Force by Salesforce Labs | Survey Vista | Forms, NPS & CSAT Surveys, Quizzes |
|---|---|---|
| surveys | #2 | #1 |
| survey app | #1 | #3 |
| survey | #2 | #3 |
| feedback form | #10 | #1 |
| feedback | #10 | #1 |
| Signal | Survey Force by Salesforce Labs | Survey Vista | Forms, NPS & CSAT Surveys, Quizzes |
|---|---|---|
| Average rating | 3.2 ★ (274) | 5.0 ★ (233) |
| Rating distribution | 5— 4— 3— 2— 1— | 597% 43% 30% 20% 10% |
| Reviews · last 7 days | — | +1 |
| Reviews · last 30 days | — | +2 |
| Reviews · last 90 days | — | +9 |
No reviews yet.
Both Survey Force by Salesforce Labs and Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce offer paid plans only. Survey Force by Salesforce Labs starts at free; Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce starts at freemium. Compare the per-tier features in the Pricing section above before committing.
Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce has the higher average rating (5.0★ from 233 reviews) compared to Survey Force by Salesforce Labs (3.2★ from 274 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Survey Force by Salesforce Labs fits better if you prioritize broader integrations; Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Survey Force by Salesforce Labs has more onboarding documentation maturity (274 reviews vs 233), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Helpful and Responsive Team The Survey Vista team always respond quickly to any queries I have. They even remembered a past issue I had and contacted me to advise they had fixed it. The app itself is nice and easy to use.
Intuitive use, wonderful support team This app has been very intuitive and easy to use. We've tested with both outreach forms and short surveys. There's a good variety of prebuilt question types, and it's been easy to match to fields in multiple SF objects. The SV team has also been superb in their assistance with wa
Great experience with outstanding support The team walk me through step by step while support us during the onboarding and build the survey according our design.
Easy to use and powerful to build a form with complicated logics if you want easy to use features like google form but have much more features to build something more than basic, then this is your best choice
Great Customer Support! I cannot recommend Survey Vista enough, specifically for their customer support. The team is incredibly responsive. Every time I've reached out with a question or a technical snag, they respond fast. Even when I've requested a feature or a specific workflow that isn't supported, they work with
Survey Force by Salesforce Labs typically suits early-stage and growth-mode stores based on its review-base composition (274 reviews). Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce aligns more with early-stage and growth-mode stores (233 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Survey Force by Salesforce Labs and Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Survey Vista | Forms, NPS & CSAT Surveys, Quizzes — 100% Native Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
