Side-by-side comparison · 24 data points
Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.
| Survey Force by Salesforce Labs | GrowPromoter 100% native solution | |
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GrowPromoter has developed a software solution, based on the Net Promoter® Score (NPS) and Customer Effort Score (CES) methodology and Employee Net Promoter® Score to measure continuously.
| Metric | Survey Force by Salesforce Labs | GrowPromoter 100% native solution |
|---|---|---|
| Rating | 3.2 ★ | ★ 5.0 ★ |
| Total reviews | ★ 274 | 3 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Built for Shopify | — | — |
| Pricing tiers | — | 1 tier |
| Listed features | 3 | 3 |
| Languages | 1 supported | 3 supported |
| Listed since | Aug 2010 | May 2015 |
Based on the data on this page, GrowPromoter 100% native solution is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Survey Force by Salesforce Labs's 3.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Survey Force by Salesforce Labs offers a free tier (free) while GrowPromoter 100% native solution starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Survey Force by Salesforce Labs has the larger user base (274 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GrowPromoter 100% native solution's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to GrowPromoter 100% native solution; mid-market and enterprise merchants with specific feature requirements should evaluate both — Survey Force by Salesforce Labs's 274-review base may include the workflow context that matches your specific use case better than GrowPromoter 100% native solution's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Survey Force by Salesforce Labs audit • GrowPromoter 100% native solution audit
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| Keyword | Survey Force by Salesforce Labs | GrowPromoter 100% native solution |
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| surveys | #4643 | #242 |
| survey | #5553 | #253 |
| survey app | #6665 | #166 |
| feedback | #82 | #10 |
| survey builder | #84 | #16 |
Survey Force by Salesforce Labs is the cheaper option — it offers a free plan (free). GrowPromoter 100% native solution starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
GrowPromoter 100% native solution has the higher average rating (5.0★ from 3 reviews) compared to Survey Force by Salesforce Labs (3.2★ from 274 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Survey Force by Salesforce Labs fits better if you prioritize broader integrations; GrowPromoter 100% native solution is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Survey Force by Salesforce Labs has more onboarding documentation maturity (274 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Survey Force by Salesforce Labs typically suits early-stage and growth-mode stores based on its review-base composition (274 reviews). GrowPromoter 100% native solution aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Survey Force by Salesforce Labs and GrowPromoter 100% native solution both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from GrowPromoter 100% native solution" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.