BMC Helix Remedyforce - IT Service Management and Help Desk vs IT Manager

Based on the data on this page, IT Manager is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs BMC Helix Remedyforce - IT Service Management and Help Desk's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

On pricing, IT Manager offers a free tier (free) while BMC Helix Remedyforce - IT Service Management and Help Desk starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Recommended by size: small/early-stage admins who need fast install and low risk should default to IT Manager; mid-market and enterprise admins with specific feature requirements should evaluate both — BMC Helix Remedyforce - IT Service Management and Help Desk's 50-review base may include the workflow context that matches your specific use case better than IT Manager's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is BMC Helix Remedyforce - IT Service Management and Help Desk or IT Manager cheaper?

IT Manager is the cheaper option — it offers a free plan (free). BMC Helix Remedyforce - IT Service Management and Help Desk starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, BMC Helix Remedyforce - IT Service Management and Help Desk or IT Manager?

IT Manager has the higher average rating (5.0★ from 1 reviews) compared to BMC Helix Remedyforce - IT Service Management and Help Desk (4.4★ from 50 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose BMC Helix Remedyforce - IT Service Management and Help Desk or IT Manager?

IT Manager holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, BMC Helix Remedyforce - IT Service Management and Help Desk or IT Manager?

Both apps are one-click installs from the Salesforce AppExchange. BMC Helix Remedyforce - IT Service Management and Help Desk has the deeper published review base (50 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

BMC Helix Remedyforce - IT Service Management and Help Desk typically suits early-stage and growth-mode teams based on its published review base (50 reviews). IT Manager typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.