Program Office vs Remedyforce - IT Service Management and Help Desk
Side-by-side comparison · 24 data points
Program Office
Program Office manages the Program Management Office for your large-scale programs. Features include: weekly status reports, RAID log, deliverable acceptance, governance requests, and roster, teams and roles.
Shopifyfree
Remedyforce - IT Service Management and Help Desk
Remedyforce IT Service Management & Help Desk delivers a modern, consumer experience that empowers IT to be a center of business innovation. Remedyforce can be used with Service Cloud to resolve customer issues. Click Watch Demo!
Shopifypaid
At a glance
| Metric | Remedyforce - IT Service Management and Help Desk | Program Office |
|---|---|---|
| Rating | 4.4 ★ | — |
| Total reviews | 50 | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | 3 |
| Languages | 6 supported | 1 supported |
| Listed since | Apr 2010 | Dec 2022 |
AppRanks verdict
Generated from live data on this pageBased on the data on this page, Remedyforce - IT Service Management and Help Desk is the stronger choice for most Salesforce AppExchange merchants — 4.4★ vs Program Office's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Program Office offers a free tier (free) while Remedyforce - IT Service Management and Help Desk starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Remedyforce - IT Service Management and Help Desk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Program Office's 0-review base may include the workflow context that matches your specific use case better than Remedyforce - IT Service Management and Help Desk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Remedyforce - IT Service Management and Help Desk audit • Program Office audit
1. Listing metadata
Field-level data| Remedyforce - IT Service Management and Help Desk | Program Office | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
Remedyforce - IT Service Management and Help Desk
Program Office
Paid #1
Default Plan
114.75
—
3. Features
As listed by each developerRemedyforce - IT Service Management and Help Desk
- • Resolve 90% of IT issues on the first call, show key business metrics in real time.
- • Understand the intricacies and dependencies of your data center with BMC Discovery for Multi-Cloud.
- • Realize value of your investment in 45 days or less with BMC Enablement.
Program Office
- Manage your weekly status reports across multiple workstreams, and maintain Product Owner accountability.
- Track your Risks, Action Items, Issues and Decisions (RAID) to resolution across workstreams and the program.
- Drive alignment with deliverable acceptance of major milestones and governance oversight of scope and architecture.
4. Categories & rankings
Shared categories on the same row · in-category position inlineRemedyforce - IT Service Management and Help Desk
Program Office
—
Project Management#86 of 152
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Remedyforce - IT Service Management and Help Desk | Program Office |
|---|---|---|
| survey app | #51 | Not ranked |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsRemedyforce - IT Service Management and Help Desk · 3 changes
- Apr 13descriptionListing copy updated
- Apr 13descriptionListing copy updated
- Apr 13descriptionListing copy updated
Program Office · 1 changes
- Apr 13descriptionListing copy updated
9. App details
Long-form description · keyword frequencyRemedyforce - IT Service Management and Help Desk
Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues. Comprehensive IT Service Management and ITIL functionality includes: •Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices •Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB •Asset, Client Management, Agentless discovery, Multi-Cloud Discovery: Discover components, cloud instances, relationships with integration to BMC Discovery for Multi-Cloud •Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests •Mobile Apps for IT, Business: Perform virtually any task from a mobile device •Service Level Management, Dashboards, Reporting, and Analytics •IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk •Knowledge, Release Management, Surveys and Collaboration via Chatter
Top keywords
- management8×5.44%
- service7×4.76%
- discovery3×2.04%
- service management3×2.04%
- business2×1.36%
- cloud2×1.36%
- configuration2×1.36%
- customer2×1.36%
- issues2×1.36%
- itil2×1.36%
- mobile2×1.36%
- multi-cloud2×1.36%
Program Office
Welcome to Program Office! The application is built for Program and Project Managers to handle the daily tasks related to running a project, keeping team members accountable, and informing stakeholders. The application is ideally suited for programs with multiple workstreams and resources working together to deliver a Salesforce solution. Key features of Program Office include: weekly status reporting, RAID logs, deliverables and milestones, Change Control and Architecture Review boards, roster and team assignments, and approvals. The application can be extended for your project as needed, and is built on the Salesforce platform with all declarative capabilities making it easy to maintain and support.
Top keywords
- application3×2.91%
- program3×2.91%
- project3×2.91%
- office2×1.94%
- program office2×1.94%
- salesforce2×1.94%
- team2×1.94%
Frequently asked
Common questions about this comparisonIs Remedyforce - IT Service Management and Help Desk or Program Office cheaper?
Program Office is the cheaper option — it offers a free plan (free). Remedyforce - IT Service Management and Help Desk starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
Should I choose Remedyforce - IT Service Management and Help Desk or Program Office?
It depends on what you're optimizing for. Remedyforce - IT Service Management and Help Desk fits better if you prioritize rating consistency; Program Office is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, Remedyforce - IT Service Management and Help Desk or Program Office?
Both apps are one-click installs from the Salesforce AppExchange marketplace. Remedyforce - IT Service Management and Help Desk has more onboarding documentation maturity (50 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Salesforce AppExchange stores?
Remedyforce - IT Service Management and Help Desk typically suits early-stage and growth-mode stores based on its review-base composition (50 reviews). Program Office aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between Remedyforce - IT Service Management and Help Desk and Program Office?
Migration support varies by app and category. Remedyforce - IT Service Management and Help Desk and Program Office both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Program Office" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.