BMC Helix Remedyforce - IT Service Management and Help Desk vs Customize Timeline/Milestone Process

Based on the data on this page, Customize Timeline/Milestone Process is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs BMC Helix Remedyforce - IT Service Management and Help Desk's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: BMC Helix Remedyforce - IT Service Management and Help Desk at paid, Customize Timeline/Milestone Process at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Recommended by size: small/early-stage admins who need fast install and low risk should default to Customize Timeline/Milestone Process; mid-market and enterprise admins with specific feature requirements should evaluate both — BMC Helix Remedyforce - IT Service Management and Help Desk's 50-review base may include the workflow context that matches your specific use case better than Customize Timeline/Milestone Process's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is BMC Helix Remedyforce - IT Service Management and Help Desk or Customize Timeline/Milestone Process cheaper?

Both BMC Helix Remedyforce - IT Service Management and Help Desk and Customize Timeline/Milestone Process offer paid plans only. BMC Helix Remedyforce - IT Service Management and Help Desk starts at paid; Customize Timeline/Milestone Process starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, BMC Helix Remedyforce - IT Service Management and Help Desk or Customize Timeline/Milestone Process?

Customize Timeline/Milestone Process has the higher average rating (5.0★ from 3 reviews) compared to BMC Helix Remedyforce - IT Service Management and Help Desk (4.4★ from 50 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose BMC Helix Remedyforce - IT Service Management and Help Desk or Customize Timeline/Milestone Process?

Customize Timeline/Milestone Process holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, BMC Helix Remedyforce - IT Service Management and Help Desk or Customize Timeline/Milestone Process?

Both apps are one-click installs from the Salesforce AppExchange. BMC Helix Remedyforce - IT Service Management and Help Desk has the deeper published review base (50 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.