Side-by-side comparison · 24 data points
Remedyforce IT Service Management & Help Desk delivers a modern, consumer experience that empowers IT to be a center of business innovation. Remedyforce can be used with Service Cloud to resolve customer issues. Click Watch Demo!
| BMC Helix Remedyforce - IT Service Management and Help Desk | oAtlas - The Salesforce native way to #KnowYourOrg ® | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
oAtlas is a revolutionary way to understand your org structure & how it's used. Get a holistic view of your org then drill-down for details. Full reporting on field & record type usage, and Profiles & Perm Sets. Org structure documentation.
| Metric | BMC Helix Remedyforce - IT Service Management and Help Desk | oAtlas - The Salesforce native way to #KnowYourOrg ® |
|---|---|---|
| Rating | 4.4 ★ | ★ 5.0 ★ |
| Total reviews | ★ 50 | 7 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 3 | 3 |
| Languages | 6 supported | 1 supported |
| Listed since | Apr 2010 | Apr 2021 |
Based on the data on this page, oAtlas - The Salesforce native way to #KnowYourOrg ® is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs BMC Helix Remedyforce - IT Service Management and Help Desk's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: BMC Helix Remedyforce - IT Service Management and Help Desk at paid, oAtlas - The Salesforce native way to #KnowYourOrg ® at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to oAtlas - The Salesforce native way to #KnowYourOrg ®; mid-market and enterprise admins with specific feature requirements should evaluate both — BMC Helix Remedyforce - IT Service Management and Help Desk's 50-review base may include the workflow context that matches your specific use case better than oAtlas - The Salesforce native way to #KnowYourOrg ®'s broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BMC Helix Remedyforce - IT Service Management and Help Desk audit • oAtlas - The Salesforce native way to #KnowYourOrg ® audit
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| Keyword | BMC Helix Remedyforce - IT Service Management and Help Desk | oAtlas - The Salesforce native way to #KnowYourOrg ® |
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| service management | #1 | Not ranked |
| management | #5 | Not ranked |
| management and | #7 | Not ranked |
| salesforce org | Not ranked | #7 |
| field usage | Not ranked | #7 |
No tracked changes.
Both BMC Helix Remedyforce - IT Service Management and Help Desk and oAtlas - The Salesforce native way to #KnowYourOrg ® offer paid plans only. BMC Helix Remedyforce - IT Service Management and Help Desk starts at paid; oAtlas - The Salesforce native way to #KnowYourOrg ® starts at paid. Compare the per-tier features in the Pricing section above before committing.
oAtlas - The Salesforce native way to #KnowYourOrg ® has the higher average rating (5.0★ from 7 reviews) compared to BMC Helix Remedyforce - IT Service Management and Help Desk (4.4★ from 50 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
oAtlas - The Salesforce native way to #KnowYourOrg ® holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. BMC Helix Remedyforce - IT Service Management and Help Desk has the deeper published review base (50 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BMC Helix Remedyforce - IT Service Management and Help Desk typically suits early-stage and growth-mode teams based on its published review base (50 reviews). oAtlas - The Salesforce native way to #KnowYourOrg ® typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. BMC Helix Remedyforce - IT Service Management and Help Desk and oAtlas - The Salesforce native way to #KnowYourOrg ® both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from oAtlas - The Salesforce native way to #KnowYourOrg ®" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.