BMC Helix Remedyforce - IT Service Management and Help Desk
Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues. Comprehensive IT Service Management and ITIL functionality includes: •Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices •Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB •Asset, Client Management, Agentless discovery, Multi-Cloud Discovery: Discover components, cloud instances, relationships with integration to BMC Helix Discovery for Multi-Cloud •Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests •Mobile Apps for IT, Business: Perform virtually any task from a mobile device •Service Level Management, Dashboards, Reporting, and Analytics •IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk •Knowledge, Release Management, Surveys and Collaboration via Chatter
Top keywords
- management8×5.41%
- service7×4.73%
- discovery3×2.03%
- service management3×2.03%
- business2×1.35%
- cloud2×1.35%
- configuration2×1.35%
- customer2×1.35%
- issues2×1.35%
- itil2×1.35%
- mobile2×1.35%
- multi-cloud2×1.35%
Pharos - Observability, Exception, Error, Stack trace monitoring for DevOps
Pharos is the only observability tool for Salesforce that takes the guesswork out of error resolution and keeps your org running smoothly. More than just a logging tool, Pharos identifies, traces, and monitors every error across your entire Salesforce stack, giving you a comprehensive and precise view of what's broken, what's slow, and what needs to be fixed. Built using time-proven observability strategies, Pharos provides rich implementations of logs, metrics, monitoring, alerts, and visualization, giving you an actionable view into all issues in your Salesforce org. No need to sift through heaps of exception emails and hundreds of logs, or waste time chasing users to recreate errors. Pharos automatically tracks errors in flows, apex code, triggers, lwc, batch processes, and managed packages. Whether you’re a large enterprise grappling with a complex environment, or a small nonprofit with limited staff, Pharos is the missing piece your Salesforce environment needs to run predictably and issue-free, giving your team time back to focus on innovation, and giving your users a trouble-free experience that will boost adoption rates.
Top keywords
- pharos5×2.86%
- giving4×2.29%
- salesforce4×2.29%
- environment2×1.14%
- error2×1.14%
- errors2×1.14%
- logs2×1.14%
- observability2×
