Which works better for small vs large Salesforce AppExchange admins?

BMC Helix Remedyforce - IT Service Management and Help Desk typically suits early-stage and growth-mode teams based on its published review base (50 reviews). Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps typically suits early-stage and growth-mode teams based on its published review base (64 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between BMC Helix Remedyforce - IT Service Management and Help Desk and Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps?

Migration support varies by app and category. BMC Helix Remedyforce - IT Service Management and Help Desk and Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BMC Helix Remedyforce - IT Service Management and Help Desk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

BMC Helix Remedyforce vs Elements.cloud — Salesforce

BMC Helix Remedyforce - IT Service Management and Help Desk vs Elements.cloud

Side-by-side comparison · 24 data points

BMC Helix Remedyforce - IT Service Management and Help Desk

4.4·50reviews

Remedyforce IT Service Management & Help Desk delivers a modern, consumer experience that empowers IT to be a center of business innovation. Remedyforce can be used with Service Cloud to resolve customer issues. Click Watch Demo!

salesforcepaid

Change

1. Listing metadata

Field-level data

	BMC Helix Remedyforce - IT Service Management and Help Desk	Elements.cloud
Tagline	“Remedyforce IT Service Management & Help Desk delivers a modern, consumer experience that empowers IT to be a center of business innovation. Remedyforce can be used with Service Cloud to resolve customer issues. Click Watch Demo!”231 chars	“Platform to give Salesforce teams clarity and confidence in how their Org works. Understand what’s in your Org, how it’s changing and the impact of every change, so you can design better solutions faster. Trusted by Salesforce Professional Services.”251 chars
Description	1172 / 2000 chars59% used	1085 / 2000 chars54% used
Screenshots	—	—
Languages	enfrdejapt+1 more	en
Platforms	Salesforce	Salesforce
Developer	BMC Software	Q9 Elements, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between BMC Helix Remedyforce - IT Service Management and Help Desk and Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps
Metric	BMC Helix Remedyforce - IT Service Management and Help Desk	Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps
Rating	4.4 ★	★ 5.0 ★
Total reviews	50	★ 64
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	1 tier	—
Listed features	3	3
Languages	6 supported	1 supported
Listed since	Apr 2010	Jun 2018

Listed	April 27, 2010	June 20, 2018

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	BMC Helix Remedyforce - IT Service Management and Help Desk	Elements.cloud
service management	#1	Not ranked
impact analysis	Not ranked	#1
salesforce org	Not ranked	#1
your org	Not ranked	#2
management	#5	Not ranked

7. App details

Long-form description · keyword frequency

BMC Helix Remedyforce - IT Service Management and Help Desk

Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues. Comprehensive IT Service Management and ITIL functionality includes: •Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices •Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB •Asset, Client Management, Agentless discovery, Multi-Cloud Discovery: Discover components, cloud instances, relationships with integration to BMC Helix Discovery for Multi-Cloud •Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests •Mobile Apps for IT, Business: Perform virtually any task from a mobile device •Service Level Management, Dashboards, Reporting, and Analytics •IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk •Knowledge, Release Management, Surveys and Collaboration via Chatter

Top keywords

management8×5.41%
service7×4.73%
discovery3×2.03%
service management3×2.03%
business2×1.35%
cloud2×1.35%
configuration2×1.35%
customer2×1.35%
issues2×1.35%
itil2×1.35%
mobile2×1.35%
multi-cloud2×1.35%

Elements.cloud

Elements.cloud helps teams see, track, and understand how their Salesforce Org really works. Salesforce metadata already holds the truth about your processes, automations, permissions, and dependencies - but that truth is buried, fragmented, and hard to reason about. Elements.cloud makes metadata visible, connected, and trustworthy. By analyzing your Salesforce configuration, Elements.cloud automatically reveals how your Org is built, how processes actually execute, and where change introduces risk. Teams can explore real processes, understand dependencies, and design changes with confidence - based on what exists today, not assumptions or outdated documentation. This metadata-driven understanding becomes the foundation for better decisions across the delivery lifecycle: clearer requirements, more accurate designs, faster impact analysis, and stronger governance—especially in complex enterprise Salesforce environments. “Elements.cloud is a preferred tool for Salesforce Global Professional Services.” Miriam McCabe, Sr Director, Global Delivery Innovation, Salesforce

Top keywords

salesforce6×4.23%
cloud4×2.82%
elements4×2.82%
elements cloud4×2.82%
processes3×2.11%
delivery2×1.41%
dependencies2×1.41%
global2×1.41%
metadata

Frequently asked

Common questions about this comparison

Is BMC Helix Remedyforce - IT Service Management and Help Desk or Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps cheaper?

Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps is the cheaper option — it offers a free plan (free_to_install). BMC Helix Remedyforce - IT Service Management and Help Desk starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, BMC Helix Remedyforce - IT Service Management and Help Desk or Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps?

Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps has the higher average rating (5.0★ from 64 reviews) compared to BMC Helix Remedyforce - IT Service Management and Help Desk (4.4★ from 50 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose BMC Helix Remedyforce - IT Service Management and Help Desk or Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps?

Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, BMC Helix Remedyforce - IT Service Management and Help Desk or Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps?

Both apps are one-click installs from the Salesforce AppExchange. Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps has the deeper published review base (64 vs 50), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

BMC Helix Remedyforce - IT Service Management and Help Desk vs Elements.cloud

BMC Helix Remedyforce - IT Service Management and Help Desk

1. Listing metadata

Elements.cloud

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

BMC Helix Remedyforce - IT Service Management and Help Desk · 2 changes

Elements.cloud · 0 changes

7. App details

Frequently asked

Is BMC Helix Remedyforce - IT Service Management and Help Desk or Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps cheaper?

Which has better reviews, BMC Helix Remedyforce - IT Service Management and Help Desk or Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps?

Should I choose BMC Helix Remedyforce - IT Service Management and Help Desk or Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps?

Which is faster to set up, BMC Helix Remedyforce - IT Service Management and Help Desk or Elements.cloud: Metadata Dictionary, Org Analysis, Business Analysis, DevOps?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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