BMC Helix Remedyforce - IT Service Management and Help Desk vs CloudLock for Salesforce

BMC Helix Remedyforce - IT Service Management and Help Desk and CloudLock for Salesforce are evenly matched on rating (4.4★ vs 4.4★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

On pricing, CloudLock for Salesforce offers a free tier (free_to_install) while BMC Helix Remedyforce - IT Service Management and Help Desk starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is BMC Helix Remedyforce - IT Service Management and Help Desk or CloudLock for Salesforce cheaper?

CloudLock for Salesforce is the cheaper option — it offers a free plan (free_to_install). BMC Helix Remedyforce - IT Service Management and Help Desk starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, BMC Helix Remedyforce - IT Service Management and Help Desk or CloudLock for Salesforce?

BMC Helix Remedyforce - IT Service Management and Help Desk (4.4★, 50 reviews) and CloudLock for Salesforce (4.4★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose BMC Helix Remedyforce - IT Service Management and Help Desk or CloudLock for Salesforce?

CloudLock for Salesforce holds the higher average rating (4.4★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, BMC Helix Remedyforce - IT Service Management and Help Desk or CloudLock for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. BMC Helix Remedyforce - IT Service Management and Help Desk has the deeper published review base (50 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?