Side-by-side comparison · 24 data points
Industry-specific business software in the cloud. #UnleashYourSalesforce
| BMC Helix Remedyforce - IT Service Management and Help Desk | SteelHead - Industry Cloud for Salesforce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Remedyforce IT Service Management & Help Desk delivers a modern, consumer experience that empowers IT to be a center of business innovation. Remedyforce can be used with Service Cloud to resolve customer issues. Click Watch Demo!
| Metric | BMC Helix Remedyforce - IT Service Management and Help Desk | SteelHead - Industry Cloud for Salesforce |
|---|---|---|
| Rating | 4.4 ★ | — |
| Total reviews | 50 | 0 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | ★ 3 | 1 |
| Languages | 6 supported | 1 supported |
| Listed since | Apr 2010 | Jan 2011 |
Based on the data on this page, BMC Helix Remedyforce - IT Service Management and Help Desk is the stronger choice for most Salesforce AppExchange admins — 4.4★ vs SteelHead - Industry Cloud for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: BMC Helix Remedyforce - IT Service Management and Help Desk at paid, SteelHead - Industry Cloud for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to BMC Helix Remedyforce - IT Service Management and Help Desk; mid-market and enterprise admins with specific feature requirements should evaluate both — SteelHead - Industry Cloud for Salesforce's 0-review base may include the workflow context that matches your specific use case better than BMC Helix Remedyforce - IT Service Management and Help Desk's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BMC Helix Remedyforce - IT Service Management and Help Desk audit • SteelHead - Industry Cloud for Salesforce audit
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| Last updated | — | — |
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| Keyword | BMC Helix Remedyforce - IT Service Management and Help Desk | SteelHead - Industry Cloud for Salesforce |
|---|---|---|
| service management | #1 | Not ranked |
| sites | Not ranked | #4 |
| management | #5 | Not ranked |
| management and | #7 | Not ranked |
| mass delete | Not ranked | #10 |
No tracked changes.
Both BMC Helix Remedyforce - IT Service Management and Help Desk and SteelHead - Industry Cloud for Salesforce offer paid plans only. BMC Helix Remedyforce - IT Service Management and Help Desk starts at paid; SteelHead - Industry Cloud for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. BMC Helix Remedyforce - IT Service Management and Help Desk does carry the larger published review base (50 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. BMC Helix Remedyforce - IT Service Management and Help Desk has the deeper published review base (50 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BMC Helix Remedyforce - IT Service Management and Help Desk typically suits early-stage and growth-mode teams based on its published review base (50 reviews). SteelHead - Industry Cloud for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. BMC Helix Remedyforce - IT Service Management and Help Desk and SteelHead - Industry Cloud for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SteelHead - Industry Cloud for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
