Is PIIT Viper - ITIL Help Desk or Net Retention: the ultimate business metric cheaper?

Both PIIT Viper - ITIL Help Desk and Net Retention: the ultimate business metric offer paid plans only. PIIT Viper - ITIL Help Desk starts at paid; Net Retention: the ultimate business metric starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, PIIT Viper - ITIL Help Desk or Net Retention: the ultimate business metric?

Net Retention: the ultimate business metric has the higher average rating (5.0★ from 3 reviews) compared to PIIT Viper - ITIL Help Desk (4.0★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose PIIT Viper - ITIL Help Desk or Net Retention: the ultimate business metric?

It depends on what you're optimizing for. PIIT Viper - ITIL Help Desk fits better if you prioritize broader integrations; Net Retention: the ultimate business metric is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, PIIT Viper - ITIL Help Desk or Net Retention: the ultimate business metric?

Both apps are one-click installs from the Salesforce AppExchange marketplace. PIIT Viper - ITIL Help Desk has more onboarding documentation maturity (4 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

PIIT Viper - ITIL Help Desk typically suits early-stage and growth-mode stores based on its review-base composition (4 reviews). Net Retention: the ultimate business metric aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between PIIT Viper - ITIL Help Desk and Net Retention: the ultimate business metric?

Migration support varies by app and category. PIIT Viper - ITIL Help Desk and Net Retention: the ultimate business metric both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Net Retention: the ultimate business metric" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

PIIT Viper - ITIL vs Net Retention: the — Salesforce

PIIT Viper - ITIL Help Desk vs Net Retention

Side-by-side comparison · 24 data points

PIIT Viper - ITIL Help Desk

4.0·4reviews

PIIT Viper is a full IT Help Desk application for Problem/Incident Management. Built natively on Force.com, PIIT Viper addresses ITIL volume four, Service Operation, and integrates best practices of Kepner-Tregoe and Knowledge Centered Support (KCS).

Shopifypaid

Change

1. Listing metadata

Field-level data

	PIIT Viper - ITIL Help Desk	Net Retention
Tagline	“PIIT Viper is a full IT Help Desk application for Problem/Incident Management. Built natively on Force.com, PIIT Viper addresses ITIL volume four, Service Operation, and integrates best practices of Kepner-Tregoe and Knowledge Centered Support (KCS).”250 chars	“Uncover crucial churn insights within your Salesforce data for CS to know precisely when to strategically intervene. We place emphasis on retention with our unique 'Churn Probability Score', factoring in more holistic data than any other solution.”248 chars
Description	1196 / 2000 chars60% used	807 / 2000 chars40% used
Screenshots	—	—
Languages	enru	en
Platforms	Shopify	Shopify
Developer	Stone Cobra	Chorum
Listed	June 16, 2010

At a glance

9 metrics · auto-computed

Feature comparison between PIIT Viper - ITIL Help Desk and Net Retention: the ultimate business metric
Metric	PIIT Viper - ITIL Help Desk	Net Retention: the ultimate business metric
Rating	4.0 ★	★ 5.0 ★
Total reviews	★ 4	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	3	3
Languages	2 supported	1 supported
Listed since	Jun 2010	Sep 2022

Last updated	—	—

9. App details

Long-form description · keyword frequency

PIIT Viper - ITIL Help Desk

PIIT Viper is a full featured IT Help Desk application to facilitate efficient Problem and Incident Management. As the front-line tool for the IT Help Desk, PIIT Viper focuses on the speed and proficiency of managing Incidents to restore normal service operation as quickly as possible. Preventing the recurrence of Incidents using robust Problem Management improves Help Desk service levels. Advanced root cause analysis and problem resolution techniques allow Known Errors to be documented and proactively communicated. Instant mobile device notifications keep your IT Help Desk engaged with all critical issues and updates. PIIT Viper addresses the requirements of ITIL volume four, Service Operation, including the best practices for Problem Management, Incident Management and Knowledge Management. PIIT Viper leverages Stone Cobra’s integration of ITIL recommended KT Resolve methodology for rational troubleshooting & problem solving. Also integrated inside PIIT Viper is the best practice Knowledge Centered Support (KCS) utilizing Salesforce Knowledge. PIIT Viper improves first-time-fix rates, mean time-to-restore service, mean time-to-resolution and other Key Performance Indicators.

Top keywords

piit6×3.64%
piit viper6×3.64%
viper6×3.64%
management5×3.03%
problem5×3.03%
desk4×2.42%
service4×2.42%
knowledge3×1.82%
improves2×1.21%
incident2×1.21%
incident management2×1.21%
incidents2×1.21%

Net Retention

REAL-TIME INSIGHTS: Stay up-to-date with dynamic reports that continuously refresh churn scores using ticket and case data. UNDERSTAND CUSTOMER NEEDS: Efficiently prioritize tasks by considering customer lifetime value, churn probability, and product install base for practical product planning. BLINDSPOTS: Illuminate blindspots that indicate churn from customer support and service data. RAPID DEPLOYMENT: Easily deploy without the need for change management while utilizing existing Sales and Service Cloud data. PROACTIVE RETENTION: Effectively retain customers by detecting early churn signals and implementing proactive strategies based on comprehensive data insights. RISK MITIGATION: Ensure customer input is considered and mitigate potential risks by prioritizing product investments accordingly.

Top keywords

churn4×3.88%
customer4×3.88%
data4×3.88%
product3×2.91%
blindspots2×1.94%
insights2×1.94%
proactive2×1.94%
service2×1.94%

PIIT Viper - ITIL Help Desk vs Net Retention

PIIT Viper - ITIL Help Desk

1. Listing metadata

Net Retention

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

7. Activity in the last 90 days

PIIT Viper - ITIL Help Desk · 1 changes

Net Retention · 3 changes

9. App details

Frequently asked

Is PIIT Viper - ITIL Help Desk or Net Retention: the ultimate business metric cheaper?

Which has better reviews, PIIT Viper - ITIL Help Desk or Net Retention: the ultimate business metric?

Should I choose PIIT Viper - ITIL Help Desk or Net Retention: the ultimate business metric?

Which is faster to set up, PIIT Viper - ITIL Help Desk or Net Retention: the ultimate business metric?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between PIIT Viper - ITIL Help Desk and Net Retention: the ultimate business metric?